Customer service industry where company is focused on bottom line, not the customer (hospital partner)
Pros
Benefits are adequate. Wound care impacts many lives and there is a need in any community for the service. Mission statement is impactful...if Healogics actually practiced what they preach.
Cons
Executive team preaches partnership and healing patients although their vested interest is in the bottom line of Healogics and pushing Program Directors to do more with fewer resources. For a clinical company, the clinical support is embarrassing; revenue cycle is the only support in which Healogics has been successful at allowing the knowledgeable managers to leave the company. Uneducated SVPs are overly paid employees to harass AVPs about bottom line...AVPs are trained to harass PDs when volumes fail to exceed budget; PDs are only as good as their current quarter. Hospital profitability of little concern to Healogics Executive Team but concerned solely about Healogics bottom line...not a customer for life mentality but rather a contract for at least 3-5 years mentality. The disparity in contract pricing works to the advantage of the larger hospital partners where the smaller hospital partners suffer. Human Resource department is disorganized and unprofessional. Compensation is unfair in relation to job responsibilities and the company has minimal opportunities for advancement. There are too many "chiefs and not enough Indians" within the organization...they should consider eliminating the numerous VPs they have and focus on retaining employees who actually provide value to the organization and most importantly, the hospital partner. The HSP model will continue to adversely impact Healogics as the leadership in this department is inexperienced, disorganized and unprofessional.