HealthMEDX Reviews

3.1

53% would recommend to a friend

(51 total reviews)

Pam Pure

42% approve of CEO

46% positive business outlook

HealthMEDX has an employee rating of 3.1 out of 5 stars, based on 51 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthMEDX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

51 reviews
1.0
3 Dec 2014
Recommend
CEO approval
Business outlook

Pros

The clients within the LTC industry are great to work with. Good opportunity for recent college grads to get some consulting experience and then move on to a better company.

Cons

Where to start? This company is dysfunctional on so many fronts. -Below average industry pay. HMX will pay you the lowest possible salary they can get away with. To make at least a decent salary, the bonus structure essentially requires you to not only travel every single week but to also find ways to bill other clients for remote support while the client you are working with live is paying to have you there. -The casual dress code goes entirely too far. Casual work attire is one thing; people walking around barefoot, in revealing outfits or in tattered clothing is another. Flip-flops with a wrinkly t-shirt and grungy shorts are the norm. There should be at least some level of class required from employees. -Upper management are old McKesson cast-outs that refuse to adapt their leadership styles or listen to their employees. The VP of Professional Services was quoted by many (myself included) as saying, "unless you have something positive to say, I don't want to hear it." Upper management is looking for cheerleaders, not honest feedback. Staff in leadership positions have even asked employees to write reviews on Glassdoor to help change the perception and overall rating of the company. -No work-life balance whatsoever. Upper management decided to go with a 24/7 support model for activations, requiring consultants to be on-site at night and over weekends. There are actual Thursday - Sunday required onsite bookings (with travel on Wednesday and Monday of course). Because of the ridiculously high turnover, last minute bookings are frequent. One employee was given 3 days notice that she would have to be onsite last minute and when she stated that she had a specialist doctor appointment that required scheduling 6 weeks in advance, the VP of Professional Services responded with, "do you have a life or death situation that I need to know about? Otherwise, I expect you onsite on Monday." There is absolutely zero respect for employees' personal lives. It is all too common for approved PTO to be disregarded for employees to end up working anyhow. -The company has overpromised and underdelivered to their clients. There have been promises on software functionality made to clients that didn't actually come to fruition for YEARS. Clients purchased the software expecting certain things only to be told constantly, "that should be fixed in the next release. Here's your workaround for that." Minor fixes are one thing, that is part of software. Major development issues are quite another though. Several clients were given free services for over 18 months by HMX's CEO because of an inability to provide major functionality that had been promised during the sales process.

2.0
18 Feb 2015

What you need to know before you apply

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Positives: *Casual Dress *The guy who wears flip-flops and sometimes bare feet is not really all that bad (as referenced in other reviews) *Decent pay *Allowed to work from home when sick * great stepping stone * A great way to go up the ladder if you are prepared to do whatever it takes

Cons

Cons: *Most of upper management lives in a dream world. If you try to talk sense to them it will be like trying to talk sense to that crazy woman you see around town who is off her head on crack. *Micro-management *An In-Crowd and an Out-Crowd *No real training *A LOT of employees unhappy and jumping ship - this could result in the company going down in flames *There is nothing wrong with growing an investment, but don't leave a trail of bodies to get there. So this is a short history of HealthMEDX. The company was founded by three inspirational leaders and spent the last decade growing at a solid rate with minimal turnover. It is then taken over in 2012 and the three leaders retired; in their place a new CEO joins. Over the next two years every member of executive management is driven out and the company grows at astronomical speed, hiring a ton of people every month. What they won't tell you is that every month they were firing a ton also. And this is because the company had no training policy. So they'd get angry at people being thrown in front of the client and not being able to magically know the stuff they should have bee trained in. One of the managers of a large division within the company pretty much went mad, verbally attacking and arguing with employees. Tons of great people were driven out or fired. And the CEO allegedly had no idea any of this was happening until it reached boiling point where some very good people almost walked out. The communication within the company really is very, very poor. When the takeover happened, we were all assured that the culture would remain the same. Instead of focusing on the key values of what made HealthMEDX such a great place to work (and believe me, it was wonderful back in the day) they found a word they liked - in this case 'CREATE'. Then they found words that began with each of those letters. Community. Results. Excellence. Attitude. Trust. Energy. And then they proceeded to destroy the culture anyway and then force employee reviews to be graded against each of these words. You know, a reasonable alternative here could have been to just grade employees on - oh I don't know - their performance, what their clients thought of them, etc. Instead we have a bunch of really incompetent managers who take random ski trips away to Colorado to congratulate each other and read self-help books on Emotional Intelligence - and then come right back and do all the same stupid things they were doing all along. My recommendation to you, if you are thinking about joining HealthMEDX, is to know the following. (1) You will make a decent paycheck. (2) You get a good 401k and health insurance. (3) No-one cares about you or what you think. (4) If the company misses its sales targets by miles, you can bet your bottom dollar there will be layoffs. (5) HR have now allegedly started writing fake reviews on Glassdoor because they can't think of a better way to stem the tide of negative reviews.

1.0
13 Nov 2014

Utterly dysfunctional organization

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

+ Casual dress + Employer paid benefits package + Decent compensation + Positioned for explosive growth in the market place + Free food Fridays + Flexible schedule, ability to work from home

Cons

- Blame culture - No real training provided - No support of building a real training program - Poorly managed organization - No infrastructure built into the organization; consequently, no support systems in place to accommodate the growth - Closed community; 'us' against 'them' mentality - Each department functions as a silo rather than interdependent teams - Back-biting runs rampant - No commitment to develop employees - People are disposable rather than indispensable; it doesn't matter how talented you are - if the right people don't like you, you will never succeed - A LOT of internal politics and turmoil - Zero respect for work/life balance; 80 hour work weeks are expected and are the norm

Viewing 1 - 3 of 51 Reviews

Glassdoor has 51 HealthMEDX reviews submitted anonymously by HealthMEDX employees. Read employee reviews and ratings on Glassdoor to decide if HealthMEDX is right for you.