HealthPlanOne Customer Service Representative/Licensed Insurance Agent reviews

3.0

36% would recommend to a friend

(80 total reviews)
avatar

Ben Pajak

49% approve of CEO

33% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated HealthPlanOne with 3.0 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

80 reviews
1.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

There are none since the beginning of the year besides being remote.

Cons

This company has shown a complete lack of loyalty to the experienced agents who built their success. Instead of supporting staff through tough market changes, management has resorted to driving out seasoned agents to absorb and keep their books of business. ​Predatory Contract Structures: They are actively running through mass layoffs and replacing experienced professionals with new agents who don't know any better. These new hires are put on volatile, short-term quarterly contracts that management constantly alters to the company’s benefit. ​Shrinking Revenue & Cut Commissions: A massive influx of carriers are moving plans to non-commissionable structures, and the company offers zero protection or stability against these drops. ​Massive Provider & Plan Friction: Major hospital networks and doctors are dropping Medicare Advantage plans entirely, and carriers are shifting heavily toward strict HMO models that doctors and clients hate. It makes retention nearly impossible.

3.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

If put on a good team, helpful supervisors. 5 day work week, No forced overtime. 40 hour workweek. Not much outbound calls, primarily inbounds unless returning calls. Full benefits

Cons

Lots of extra work with no additional pay. A raise of .75 cents in a year, Changing supervisors and teams every few months. Very quick to fire, not quick to help. Strict over minimal wording requirements.

Viewing 1 - 3 of 80 Reviews

Glassdoor has 716 HealthPlanOne reviews submitted anonymously by HealthPlanOne employees. Read employee reviews and ratings on Glassdoor to decide if HealthPlanOne is right for you.