Healthways Australia Reviews

All other reviews were right healthways has a very poor management system. A lot of changes within the company has happened through the years and this does not necessarily mean good change. Managers leave time after time, resignations flying everywhere and not to mention redundancies coming out of from nowhere. Yes, it is not a stable company and you will never know when your last day will be. It's ridiculous. It's a call centre will UNREALISTIC expectations, pushing everyone to do what a 'robot' suppose can. No one ever did the right thing and everyone has something to improve each time. Sounds bad? wait till you know that everything you do is timed, the moment you eat, walk and go to the toilet, it's all counted off you. The employees are not valued and act like robots. There is NO professional growth in this company. No opportunities, no recognition, no skill development and etc. Think 100x before you join this company.

All work is done at a desk, with many RN's / Health Coaches seated in rows, all talking on the phone or waiting for the next call. It's basically a glorified call centre, where your calls are recorded and subjectively picked apart by your supervisor. You have to meet a call time of 20 mins or less - including all charting - i.e. call time 15 mins documentation <5 mins. Less for HC... 11 mins?? The actual clinical quality of the call doesn't seem to matter, it's only important if you meet the correct numbers and check the right boxes and set a 'goal'. Extreme micromanagement, RN's / Health Coaches aren't encouraged to use clinical judgment and often have to stick to a script. You do the same thing, over and over and over...it's mind numbingly boring after the first few months. The software is often faulty and you get punished when you don't meet your call quotas, even if the software was the problem. Really bad health benefits, which is ironic.