Heartbeat Reviews

Thank you for the feedback and the clear suggestions. As the Heartbeat community continues to grow in this now-familiar WFH world, we invest more time & attention to the on-boarding of new community members than ever before. From HR orientations to chats with Nadine & I, from Heartbeat 101 to our whole series of “Beat Basics,” we thought much more of a foundation for a smooth and comprehensive experience was in place. That said, clearly that sounds inconsistent with the experience you had, so we need to determine if it was the curriculum or your opportunity to participate in it that went awry — and your feedback is helpful in triggering that investigation, so thank you. Work-life balance is also a topic very dear to us. Although there are inevitable ebbs and flows to the work we do, we strongly and consistently urge our community to pay themselves back—or forward—to help reestablish balance. We will not support any situation where an out-of-balance issue is sustained indefinitely. In addition to responding to folks who vocalize such a situation, we work hard to proactively identify people who might be suffering silently — so we are especially troubled that neither approach was successful with you. We must do better. We hope you will find the right environment for your talents and find not only balance, but joy. - James and Nadine, Heartbeat Co-Presidents

Thank you for this feedback. It sounds like you were with us for a while, and we’re saddened that your overall perception was an expectation of exceptional workloads. That is not the case. It’s true that our industry is demanding, but 12-hour days should NOT be the norm for any of us. We’ve put considerable effort toward bettering our community’s work-life balance—it’s a topic we purposefully keep in the limelight to create a culture where people feel empowered to care for themselves, ask for help, and importantly, “pay themselves back” with Time Off whenever possible. To support this, we have instituted Summer Fridays, are encouraging everyone to liberally use their PTO, and are championing flexible and reduced schedules—something especially important when many are juggling additional responsibilities. We also know that it’s important to proactively manage day-to-day workloads in order to help everyone take advantage of the Time Off initiatives we’ve instituted and it’s up to us to do better. Making you feel like a cog in the production machine is the LAST thing we wanted. Although you’re no longer with us, we encourage you to reach out with any examples, concerns, or suggestions based on your experience—we’re always trying to improve. —Nadine and James, Heartbeat Co-Presidents