This position required sixteen weeks of additional training and an internal interview with no increase in pay. (Started working remotely due to COVID on March 13th, 2020 - roughly 3 weeks into training.)
Originally told the position required us to be specialized in 3 queues; by the end of my employment we were in 13. Expectations were adjusted on a DAILY basis, productivity was monitored by the MINUTE, required to work weekends/holidays and penalized for not being a "team player" if you did not do so.
Management lacked empathy and common courtesy towards employees. Zero lines of communication unless you were being penalized for your performance on a scorecard - essentially a weekly report card color coded to their expectations. Most of the qualifications for their unjustified weekly expectations did not apply to the position. Exceeding expectations was considered inadequate to them which required meetings with management and conversations about increasing productivity and performance.
Worked Christmas Eve and Christmas Day and was given a raise the next week ($15/hr to $17.79/hr) to only be fired two weeks after due to "lack of productivity" - while most of the days during this period there was not enough work in the queues for the team.
The two weeks prior to my release of employment, I received slack messages, emails, and slack phone calls about my "great work" and increase in productivity. They waited until 5PM on a Thursday to disable all applications on my work computer and lock me out of the system and sent me a personal email with a zoom link for 8AM the NEXT MORNING - with no information. Completely unprofessional and condescending. Happy to be away from this company. You do not want to work here.
