Helpling Reviews

3.3

55% would recommend to a friend

(100 total reviews)
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Benedikt Franke

59% approve of CEO

39% positive business outlook

Helpling has an employee rating of 3.3 out of 5 stars, based on 100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Helpling employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

100 reviews
2.0
6 Nov 2017

Review from a former employee

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You receive your new jobs on your phone and email, where you accept or decline it.

Cons

Repeat clean fee: Each first clean with any new customer is paid £2 for 2 hours. That's because Helpling takes a £15 fee from your pay for giving you the comfort of having a weekly customer. Unfortunately if the customer cancels the future bookings due to quality issues, you're not refunded the £15 repeat fee. Even if you believe you did a good job and you should be refunded, there is no chance to see the £15 back. You're not refunded in Any case if the bookings are cancelled after the 3rd cleaning. If you'll receive more " repeat cleanings" than "one-offs" - repeat cleanings are cheaper for customers - you could experience this fallacy. There is a lot of hidden stress: - It can happen that your customer cancels your cleaning and you find out it at the customer's door (you're refunded £10 if you inform the Company); - The address may not correspond to the spot signed on the maps of the App that you use to accept the job; - You may not be told to bring the cleaning equipment (and find it at the place of the cleaning). When you're told in advance to bring your material, the money you're given could be not enough for all the products. You may spend lot of time calling or emailing your customers and Helpling for these issues. Despite all this, for a one-off cleaning Helpling pays you half the price your customer pays.

1.0
2 Feb 2024
Recommend
CEO approval
Business outlook

Pros

The people and staff of this company is its biggest strength.

Cons

This used to be a better company just a year back but with our new CEO who is quite immature and sulking all the time, instead of finding and correcting issues by taking employees into confidence, he goes into firing mode without realising the impact. And when he is not firing he walks around giving statements which is equivalent to threatening to fire in group forums or critizing people even though he has no iota of what that job is about. I wish the global management will take notice of this behaviour otherwise Mr J will be all alone running the company soon. No one deserves this kind of treatment.

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Helpling Response
2y
Dear Employee, We are sorry to hear that your experience at Helpling hasn't been good. We take these evaluations seriously and would be happy to personally discuss your points of critique with you to improve for the future. Please get in touch with me directly via hr@helpling.com. Thank you very much! Best regards, Katharina Prien Head of People & Culture
1.0
29 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Good exposure towards the Singaporean market for first time job holders.

Cons

A terrible start-up company for SG with a unprofessional CEO. A lot of micromanaging from the manager and team leaders who have zero empathy & understanding towards the wellbeing of their staffs. Gossipy & Incapable leaders in the organization. Manager here is close minded and does not appreciate new ideas/approach for the business. Actually, zero leadership generally here and it is very prominent especially with the team leads and the senior ones too. No proper onboarding and training provided yet expected to deliver exceptional results from the get go. Not to forget! There is absolutely no career advancement here & no annual salary increment. No proper structure. Zero appreciation/incentives for the staffs. A lot of loop holes found in the employment contract that has been used against the staffs multiple times to have them do tasks that is irrelevant to their respective jobs scopes. Insanely high and unrealistic key performance indicators. Very high turnover rate. Worst of all, the manager and team leads here close an eye for sexual harassment cases. Harassment is generally encouraged here I guess!👍🏼

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Helpling Response
2y
Dear former Employee, I am saddened to hear that your experience at Helpling was not a positive one. We take your feedback seriously and want to emphasize that our company culture values politeness and acceptance. Discrimination of any kind, including sexism and racism, is not tolerated within our team. To better understand your concerns, please contact me directly at hr@helpling.com. Thank you for bringing this to our attention. Sincerely, Katharina Prien Head of People & Culture
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Glassdoor has 175 Helpling reviews submitted anonymously by Helpling employees. Read employee reviews and ratings on Glassdoor to decide if Helpling is right for you.