Is Helpware a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Helpware have rated their employer with 4.5 out of 5 stars in 341 Glassdoor reviews. This is a lower than average score with the overall rating of Helpware employees being 4.6 out of 5 stars. Search open Customer Service (CSR) jobs at Helpware now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Helpware .

Does Helpware pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Helpware with 4.4 out of 5 stars based on 341 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Helpware.

What are the top reviewed jobs at Helpware?

Customer Service Representative (213) , Customer Service Representative (CSR) (188) , Customer Support Representative (94) , Team Leader (24) , Team Lead (19) , Customer Service Agent (14) , Sales Development Representative (SDR) (14) , Video Analyst (13) , Customer Support (11) , Tier-2 Support Representative (11) , Tier II (9) , Recruiter (8) , Customer Service Representative (CSR) II (7) , Bilingual Customer Service Representative (6) , Human Resources Administrator (6)

What are the pros of working at Helpware according to real employee reviews?

"Good work environment, and remote work from home" ((in 75 reviews)); "Hours are good and the people I work with are great." ((in 72 reviews)); "Company containing great teams full of professionals that know how to/ and will provide best of support services you can find online" ((in 44 reviews)); "care and the salaries are good for everyone who's starting a job" ((in 38 reviews)); "Great culture though and you are encouraged to listen to everyone around you." ((in 37 reviews))

What are the cons of working at Helpware according to real employee reviews?

"Lack of help, upper management could’ve been better when it came to certain things." ((in 6 reviews)); "Not the best about time off." ((in 4 reviews)); "Average compensation, but they have a performance bonus" ((in 3 reviews))

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Helpware

Helpware Customer Service (CSR) reviews

4.5

91% would recommend to a friend

(341 total reviews)

Robert Nash

93% approve of CEO

73% positive business outlook

Customer Service (CSR) employees have rated Helpware with 4.5 out of 5 stars, based on 341 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Helpware is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

341 reviews

5.0

7 June 2026

Supportive team and great learning environment

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Patient and friendly team and trainers, good environment to learn and grow, great motivational program

Cons

The schedule might be a problem for some but I like everything so far

5.0

25 May 2026

Friendly environment with a solid onboarding process

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Friendly environment, detailed onboarding process, and overall everything's good so far.

Cons

Everything's great so far :)

5.0

6 May 2026

Friendly atmosphere with strong training process

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Friendly atmosphere, training process has been dynamic and overall good so far

Cons

I have no complaints so far

Viewing 1 - 3 of 341 Reviews

Jobs at Helpware

Customer Service Representative (Work from home)

Customer Support Representative (Work From Home)

Emergency Technical/Customer Service Representative

Emergency Technical/Customer Service Representative

Emergency Technical/Customer Service Representative

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Supportive team and great learning environment

Friendly environment with a solid onboarding process

Friendly atmosphere with strong training process

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