Pros
I’ve been able to work on genuinely interesting and complex retention problems across a wide range of brands. The level of strategy expected is high, which pushes you to think deeper than surface-level execution. The team is smart, motivated, and generally aligned around doing quality work. Leadership is approachable and open to discussion, and there’s a strong emphasis on learning, improvement, and thoughtful strategy rather than just output for output’s sake. If you’re driven and want to grow quickly, you’ll learn a lot here.
Cons
The pace can be intense and expectations are high, which won’t be a fit for everyone. Because the company is always scaling, processes and ownership can sometimes increase abruptly, and priorities can shift quickly based on client needs. Workload can fluctuate, leading to periods of high intensity.