Does Horizon Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Horizon Services employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Horizon Services. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Horizon Services?

37% of Horizon Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Horizon Services 2.8 out of 5 for work life balance, 2.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Horizon Services?

Customer Service Representative (9) , Customer Service Representative (CSR) (8) , Manager (7) , HVAC Service Technician (6) , HVAC Technician (6) , Plumber (5) , Dispatcher (4) , Sales Representative (4) , Service Coordinator (4) , Technician (4) , HVAC Installer (3) , Field Service Technician (2) , HVAC (2) , Marketing (2) , Outside Sales Representative (2)

What are the pros of working at Horizon Services according to real employee reviews?

"The pay is good and they offer OT" ((in 17 reviews)); "training was great in the old days" ((in 14 reviews)); "OJL is great and there are people willing to show you the ropes if you are missing any knowledge." ((in 10 reviews)); "Owners and managers are always available and are actively involved in the day" ((in 5 reviews)); "Usually have full work weeks, decent benefits and decent bonuses." ((in 5 reviews))

What are the cons of working at Horizon Services according to real employee reviews?

"Long hours during busy season" ((in 7 reviews)); "some mangers don’t care about work/life balance and will try to make you feel bad about taking a day off." ((in 6 reviews)); "The Benefits could be better." ((in 6 reviews)); "Shows favoritism." ((in 4 reviews)); "Management lacks empathy for dispatchers" ((in 3 reviews))

Horizon Services Reviews

2.9

37% would recommend to a friend

(162 total reviews)

David Geiger

59% approve of CEO

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (162 reviews)

Horizon Services has an employee rating of 2.9 out of 5 stars, based on 162 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Horizon Services employee rating is 22% below average for employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

162 reviews

2.0

17 Aug 2011

Looks great from outside, not so great from inside

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Some really nice people work there. Seem to place importance to giving back to community. One of the area's biggest HVAC companies. They offered a decent benefits package.

Cons

Working beyond a 40-hour weekend was pretty much expected. Employees (FT and hourly) given highly demanding workloads. Observed high turnover of staff (approximately one person per week). Most employee exits did not appear to be voluntary.

Horizon Services Response

10y

Thank you for taking the time to leave your feedback regarding your employment with Horizon Services. Please believe that we do not intend to create a culture of fear and stressful work environment. We do highly value your comments, and will discuss ways to reduce employee workloads and eliminate some of the high demand and stress with our management team.

2.0

21 Sept 2016

Don't be fooled

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Decent pay, some good managers, friendly coworkers

Cons

Not a female friendly environment. Very male dominated. A lot of delegation. Workload is extensive. If you want to work really hard and get no where, this is the place for you.

Horizon Services Response

9y

We appreciate your feedback- thank you for taking the time to share. We will pass along your comments to our management team regarding your experience with your work environment, along with ensuring that proper employees receive recognition for a job well done. We do understand the importance of a friendly and positive work environment, as well as recognition and do want to ensure that we are maintaining one presently and in the future. Again, we appreciate you taking the time to share with us.

1.0

22 Sept 2023

Not the place for me

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Desk job, no lifting or too much movement Extensive training The people are nice

Cons

Get yelled at by customers They make you pressure people into scheduling appointments They listen to all your calls The productivity requirements are a little unrealistic They will replace you before you can blink, they don't care about their employees (almost all of the people I trained with got fired) The rules change everyday and they don't update with the information before you start taking calls so sometimes customers will know more about new membership and other information before you do. My main issue tho is making customers sign up for appointments they are not comfortable with. It does not sit right with me so I had to leave this job.

Viewing 1 - 3 of 162 Reviews

Jobs at Horizon Services

Dispatcher/Customer Service Coordinator