Does Hotelcare pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotelcare employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Hotelcare. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Hotelcare?

72% of Hotelcare employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotelcare 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Hotelcare?

Room Attendant (26) , Housekeeper (11) , Floor Supervisor (8) , Operations Manager (5) , Supervisor (4) , Cleaner (3) , Housekeeping (3) , Linen Porter (3) , Cluster Manager (2) , Deputy Head Housekeeper (2) , Housekeeping Manager (2) , Housekeeping Supervisor (2) , Manager (2) , Recruitment Administrator (2)

What are the pros of working at Hotelcare according to real employee reviews?

"Great team" ((in 8 reviews)); "Flexible hours and left to get on with job" ((in 5 reviews)); "Decent pay" ((in 5 reviews)); "Great people, in" ((in 3 reviews))

What are the cons of working at Hotelcare according to real employee reviews?

"no benefits for supervisors and head housekeeper" ((in 6 reviews)); "Management doesn't treat their staff right." ((in 5 reviews)); "Basic salary, not guarantee working hours" ((in 4 reviews)); "Minimum wage but it's the same everywhere in this line of work" ((in 3 reviews))

Hotelcare Reviews

3.8

72% would recommend to a friend

(126 total reviews)

Tony Brooks

85% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.8

Culture and values

3.8

Senior management

3.8

Career opportunities

3.7

Work/Life balance

3.5

Compensation and benefits

Hotelcare has an employee rating of 3.8 out of 5 stars, based on 126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotelcare employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

126 reviews

5.0

12 Dec 2025

Friendly staff and helpful supervisor

Housekeeping

Recommend

CEO approval

Business outlook

Pros

Great place to learn housekeeping Consistent hours and team work

Cons

Fast paced job with pros and cons

Hotelcare Response

4mo

Thank you for taking the time to leave a review. We are delighted to hear you are enjoying your role here at HotelCare. We aim to create an inclusive environment where our employees feel supported and valued in a driven but fun space! Valuing colleagues is paramount for HotelCare to succeed and this is something we will do, as our goal is for you to consider HotelCare a great place to work. We strive to provide opportunities for our teams to embrace different forms of growth, broadening their skills and knowledge at HotelCare. If you are interested in any of progression opportunities please visit our careers page https://careers.hotelcare.co.uk/

1.0

21 Aug 2019

Terrible company

Manager

Recommend

CEO approval

Business outlook

Pros

Many locations in the UK and able to transfer to other UK based hotel contracts

Cons

Bad company to work for, uncaring, unprofessional, no benefits, no flexible time arrangement for management team so I had to leave to care for my child.

Hotelcare Response

5y

Thank you for your review. Sorry to hear that you feel unfairly treated during your employment with Hotelcare. We take feedback seriously and do have an internal complaint procedure. In order to investigate this matter, we will need further information. Please contact us via hchr@hotelcare.co.uk so we can assist you further.

2.0

8 Apr 2023

Meh

Cleaner

Recommend

CEO approval

Business outlook

Pros

Work/home life is alright, alone working at times

Cons

Given too many rooms to clean in set amount of time especially if there’s only 2 people to clean over 10 rooms each

Hotelcare Response

3y

We appreciate your feedback. As with all Operational roles, there is a target to be met. This is based on the contract we make with clients, a long history we have working in sites and time and motion studies carried out by experts. For specifics about your site, please contact us using details that can be found on our website or send an email to Hchr@hotelcare.co.uk

Viewing 1 - 3 of 126 Reviews

Jobs at Hotelcare

Room Attendant/Housekeeping

Hotelcare

Hotelcare Reviews

Ratings by category

Reviews by job title

Friendly staff and helpful supervisor

Terrible company

Meh

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