Housing Ombudsman Service Reviews

Inconsistent feedback on quality. Demanding targets. Organisation focuses too heavily on things that don’t matter as much as ensuring the outcome on determinations is correct, such as how sentences are written, formatting of reports, and praising one another for basic day-to-day tasks. Very toxic, passive aggressive attitudes of managers. Those capable of doing the job are left to feel inadequate over petty feedback. Feedback focuses on negative only and not positive. Avoid all costs. The worst place I’ve ever worked.

Woeful senior management- terrible delivery of important changes and little to no empathy for staff wellbeing. Ignore terrible staff survey results. Significant target pressure- expected to do the most complex cases and more than lower grade role. No adjustment for leave and in fact expected to make up any shortfall. Lack of reasonable adjustments- will not make any adjustments around workload when recommended by health professionals. Inconsistent approaches/decisions- little effort to achieve consistency in how reports are written and decisions. Often overstep our role in looking at issues that were not complained about. Making punitive awards to landlords. Huge backlogs- allow pretty much any complaint through the door, despite having a provision to only look at issues where there has been a serious adverse impact. Basically have become PPI for social housing.