Pros
Supportive RMs (although towing the company KPI obsession), genuine push to support clients needs Individual clinicians were hard working, innovative, trying their best, motivated to do the best by their clients, provided each other peer supervision. Clients are diverse, and in great need, they are appreciative of the work you do with them. Supervisors were great internship requirements.
Cons
Excessive caseloads and referrals, only measure of success is billable hours, poor boundaries with clients and their expectations. We would say yes clients, and had no discharge model, you had no discretion over saying no to a referral. You feel overloaded, and incompetent due to chronic stress, and then burn out basically. CEO would send emails around saying we didn't work hard enough, this included an email in the first few weeks of the pandemic, chastising the employees as a whole workforce for not writing reports faster, as if we were all somehow lazy? Very little support for our own mental health was offered, it was very much put yourself last mentality. No work life balance unless you ignored the messages from management, and just didn't book yourself in to meet the KPIs. Everything was about being more efficient, so we could bill more, but also so we could increase our case load. There was no end in sight, the better you got at your job, the more referrals you would have with no cap. Clients didn't get quality care, because you had no time to complete the whole process required for each person. We charged out provisional psychs at the rate of a registered psych, until the NDIS pulled up the whole industry on that. The culture came from the CEO + Founding and Managing Director too. Both sent out emails blaming clinicians as a whole for slow reports/poor quality reports, when in reality, everyone was so burnt out, of course they were making mistakes. In addition they decided to cut costs and remove the QA process. I wish the above weren't true, but there weren't many saving graces sadly.