Does ICG America pay their employees well?

According to anonymously submitted Glassdoor reviews, ICG America employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at ICG America. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at ICG America?

56% of ICG America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ICG America 3.1 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at ICG America?

Customer Service Representative (10)

What are the pros of working at ICG America according to real employee reviews?

"The pay is good." ((in 7 reviews)); "Good Management" ((in 5 reviews))

What are the cons of working at ICG America according to real employee reviews?

"• There are no benefits." ((in 7 reviews)); "Upper management completely unconcerned with the way that the customer support is run." ((in 3 reviews))

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ICG America

ICG America Reviews

3.5

56% would recommend to a friend

(30 total reviews)

John Paterson

71% approve of CEO

55% positive business outlook

ICG America has an employee rating of 3.5 out of 5 stars, based on 30 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICG America employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

30 reviews

3.0

9 Feb 2026

N/A

Csr

Recommend

CEO approval

Business outlook

Pros

Good company to start off as, for call center role

Cons

no benefits at all available

4.0

9 Feb 2022

ICG America

Customer service representative

Recommend

CEO approval

Business outlook

Pros

work from home for now.

Cons

mentally exhausting at times especially during holiday seasons people can get very ugly over the phone.

5.0

17 Dec 2021

Good management

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

-Really nice managers and team lead - Good Pay for fair work - Relaxed work environemnt

Cons

- Additional responsibilities outside of phone service can be too time consuming - Sometimes call center got overloaded with small staff

Viewing 1 - 3 of 30 Reviews