ICON Reviews

Updated 14 Jul 2020

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3.3
65%
Recommend to a Friend
60%
Approve of CEO
ICON CEO Steve Cutler
Steve Cutler
103 Ratings
Pros
Cons
More Pros and Cons
  1. "Been working for years"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRA 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at ICON full-time for more than 5 years

    Pros

    Good relationship with manager Fair work life balance Promotes quickly and decent salary

    Cons

    Days on site is 8.5 or more

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  2. "Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time for less than a year

    Pros

    People and culture are the highlight

    Cons

    Scope of work could be less broad a times.

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  3. "CRA"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRA in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time for more than a year

    Pros

    Chill environment. People are friendly.

    Cons

    Workload can be too much at times.

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  4. Helpful (1)

    "SSUA"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at ICON full-time

    Pros

    Work from home flexible time

    Cons

    Heavy workload, very tight timeline

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  5. Helpful (1)

    "The grass isn't greener on the other side"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cta 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at ICON full-time for more than 3 years

    Pros

    A lot of very professional, knowledgeable employees in different departments. People are very approachable and generally willing to help out.

    Cons

    People just don't have the time to help out even if they wanted to. Exit was a nightmare.

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  6. "short"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at ICON full-time

    Pros

    Strong technical skills in work

    Cons

    learning as I do work

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  7. Helpful (1)

    "Worst company to work for. Managers are so unprofessional and favour their staff. No support what so ever"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Study Start Up Associate in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at ICON full-time for less than a year

    Pros

    Staff are great, met some really nice people. Hours were ok. Parking available on site. Location is fine too. That's about it.

    Cons

    No training provide , no support . Managers don't help their staff to grow within their role/career . Very micromanaged.

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  8. "Great Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Clinical Trial Assistant in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON

    Pros

    The company offered flexible working hours and great remuneration.

    Cons

    No cons to list here.

  9. Helpful (4)

    "CRA II"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRA II 
    Doesn't Recommend
    Positive Outlook

    I have been working at ICON full-time

    Pros

    Managers and colleagues are pleasant to work with.

    Cons

    Days on-site =8.4 days per month, is used as standard for resource allocation. If you don't meet this, it means you are not loaded enough and you will be allocated more projects or sites to achieve this global target. It does not include time spent on travel. Imagine you got sites all inter-state versus someone having all sites in the home state, you may still be regarded not busy enough if you don't hit 8.4 days on site on average

  10. Helpful (1)

    "You know you're in trouble when the unofficial slogan is "The grass is not always greener on the other side"."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRA in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ICON full-time for more than 3 years

    Pros

    -Onsite parking. -Great networking opportunities due to the constant staff influx/efflux. -Some staff are genuine hard workers.

    Cons

    -Lack of vision from management who don't listen to their staff but instead waste time on arbitrary 'emotional intelligence' meetings. -Far too many studies/sites per CRA. Expect studies to be constantly reshuffled too. -Payment system is extremely flawed. Expect to wait months before invoices get paid. -Sites often will get frustrated with you from the get go due site payment issues and the fact that you're probably the fourth CRA they've seen in a year. -CTMS is a dinosaur. -Metrics, metrics, metrics! This company only cares about increasing days onsite so their sponsors keep on doing business with them. CRAs therefore will have their FTE spread over as many studies as possible to keep their sponsor's costs down. -Promotions are given to undeserving workers (sometimes). -Pay is below industry standard.

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