ICR Services Reviews

First, I would like to express my sincerest apologies you feel this way. The tenor of your comments comes across as if you have been a dedicated employee and truly believe you have been wronged. While I respect your right to air your views through a public forum, if your intention is to correct the behavior, I would like to recommend an alternative approach. I would appreciate the opportunity to discuss the issues you pointed out. I’m not sure which facility was the basis for your complaints, but as I am sure you know I spend most of my time at our Lorna facility. If you wish to conceal your identity, you can contact me by a different email. I am open to suggestions. We agree on our employees. We have great dedicated people and ICR is fortunate to have them work with us. Your view of some of our company policies is very wrong, but coming from your point of view I can understand how you feel this way. For example, when employees leave ICR, we have a long standing policy to not discuss the reasons. We have taken many blackeyes due to incorrect assumptions. However, we’ve stuck with our policy as we believe it is unethical to air dirty laundry to “protect” ourself at the expense of sometimes individual embarrassment. I know it’s asking a lot for you to reach out. However, given an opportunity to better understand your anger and frustration, I think we could solve problems. Regards, -Paul G.

I apologize for my late response, as I did not know this review existed. Thank you for the kind words. I am not a coffee drinker, but I will see what can be done about improving it! Paul G. - President