Fast paced! every other day something critical has toppled over whether its in-house or on a client site. Due to the rushed pressure the service will be "repaired" but you'll never have the time to fully investigate the why and apply a fix to the root issue leading to more support calls and annoyed clients. You'll be frantically scouring the half dozen locations that might contain the documentation you need but will most likely be out of date, irrelevant and password protected by a passphrase in another location - Thank you Mario but our Princess is in another castle!
Technicians are over worked and expected to multitask continuously while documenting every minute of their day to hopefully a billable client. This leads to frustrated workers and encourages certain individuals to hunt down tickets they know can be done quickly but can write hours against on their time sheet (routine maintenance checks that should be automated)
High staff turnover, all leaving for mostly the same reasons - the unpleasant working environment
You'll be expected to bend the truth when talking to clients when something breaks or a mistake is made and cover up how short staffed the help desk is at times
