Does IT'SUGAR pay their employees well?

According to anonymously submitted Glassdoor reviews, IT'SUGAR employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at IT'SUGAR. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at IT'SUGAR?

30% of IT'SUGAR employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IT'SUGAR 2.6 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at IT'SUGAR?

Sales Associate (42) , Supervisor (32) , Store Manager (24) , Key Holder (16) , Keyholder (12) , Manager (9) , Assistant Manager (7) , Assistant Store Manager (5) , Associate (5) , Cashier (5) , Shift Supervisor (4) , ASM- Assistant Store Manager (3) , Marketing (3) , Retail Supervisor (3) , Sales Associate/Cashier (3)

What are the pros of working at IT'SUGAR according to real employee reviews?

"Friendly coworkers" ((in 11 reviews)); "Good work environment and do not have to sell anything" ((in 8 reviews)); "Great people to work with, great hours, having fun talking and assisting customers" ((in 8 reviews)); "Employees were friendly and supportive." ((in 6 reviews)); "awesome time, good schedule, fun environment" ((in 5 reviews))

What are the cons of working at IT'SUGAR according to real employee reviews?

"Bad management" ((in 24 reviews)); "Low pay and you get overworked a lot with no incentives" ((in 23 reviews)); "It's a really cute store and company, but my managers were extremely ugly and I don't mean physically." ((in 9 reviews)); "Upper Management refused to close weekly, left the long late nights and weekends to part time Leads and associates." ((in 8 reviews)); "Long hours." ((in 8 reviews))

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IT'SUGAR

Acquired by BBX Capital

IT'SUGAR Reviews

2.7

30% would recommend to a friend

(277 total reviews)

Jarett Levan

41% approve of CEO

25% positive business outlook

Ratings by category

3.0

Diversity and inclusion

2.6

Work/Life balance

2.5

Culture and values

2.3

Career opportunities

2.2

Compensation and benefits

2.1

Senior management

IT'SUGAR has an employee rating of 2.7 out of 5 stars, based on 277 company reviews on Glassdoor which indicates that most employees have an average working experience there. The IT'SUGAR employee rating is 24% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

277 reviews

3.0

24 June 2026

Free candy, but slow mileage reimbursements

Manager

Recommend

CEO approval

Business outlook

Pros

Easy job, not much to do, friendly environment

Cons

They would take for ever to pay you for mileage, they lack on having good coverage

1.0

14 May 2026

Convenient location but poor management and low pay

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The location was convenient for public transportation.

Cons

The poor management, low pay rates and scarce scheduling led to many employees leaving.

4.0

13 May 2026

Fun workplace with great coworkers, but rude customers

Sales associate

Recommend

CEO approval

Business outlook

Pros

It’s was a fun workplace. Loved the coworkers

Cons

Customers can be pretty rude sometimes

Viewing 1 - 3 of 277 Reviews

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Free candy, but slow mileage reimbursements

Convenient location but poor management and low pay

Fun workplace with great coworkers, but rude customers

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