Private Equity Backed Company-BEWARE of Unrealistic Expectations!
Pros
Mission and Values are relevant, and they try their best to live by them. Onboarding prior to onsite arrival was excellent as I felt communicated to, the platforms were easy to utilize, and the team was available for anything that I needed. IT support was always very available and did everything they could to resolve issues timely. Overall great opportunity for clinicians and entry-level administrative staff as the pay is competitive, the hours are great, and the benefits are decent.
Cons
No DEI initiatives or representation at C-Suite Level, which is absolutely essential in 2023. Change Management is non-existent. Initiatives come down the pipeline often and without any prep. That is hard for teams to digest and without proper conversations and execution, chaos happens quickly afterwards. **New team was recently established, so I hope this helps long-term. ** No formal training for non-clinical staff. Clinicians are given at the bare minimum 2 weeks with a preceptor, while all other administrative operations staff is given 1-2 days prior to going "solo", including essential roles like ROD's. Even if the provider's expectations are completely unrealistic, the organization bends at the expense of its people's satisfaction to ensure the MDO is satisfied. This is absolutely not a 9A-5P job, as you will be tied to your phone and computer 24/7. The most successful ROD's are working prior to 8A and working 2-3 hours daily after dinner to keep up. No mentorship or formalized peer networking program to support with receiving additional resources. All requests have to be initiated and there is no formalized training for non-clinical preceptors. No real learning and development department to support with CEU's, gaps in learning, professional development, or ongoing support. No regular company-wide newsletter/communication to highlight ongoing updates, improvements, changes, etc.-"What's Up Call" happens EOW and notes come out periodically. More is needed. Documentation is non-essential with this organization when it comes to directives, feedback, initiatives, etc. Alot of, "I was told by ### to do it this way", but there is nothing in writing to fall back on. Delegation opportunities are non-existent, which led to unrealistic expectations for the ROD's and burnout. Even after articulating the inability to manage all responsibilities with a 50-60 work there were no solutions other than "that's the job". PA department is untouchable-Never worked for an organization where a support department is prioritized over the actual operations. Questions are frowned upon and it is a culture of fear when it comes to anything regarding prior-authorization. The clinicians are under-utilized and have alot of time on their hands, which is a missed opportunity. The acting company physician has created that culture and is someone that clearly has arrogancy and tone issues, which has been witnessed by many and he is still allowed to function freely.
