Impact Recruitment Reviews

Not sure where to start... when I joined the company was great, slowly I started to see why the company has suffered extreme turnover (roughy 120 employees have left, some started and left in my time here). Here's why: the CEO is out of touch, he is emotional and speaks without thinking of the repercussions on the staff and business. For example, mandated everyone back to office with 3 days notice - not sure how anyone is supposed to rearrange their life and find child care in that time frame. While laying people off due to some business decisions made that didn't work out, he mentioned how he is being affected too because he is losing his vacation home in Whistler, while most of are struggling to pay rent and losing our source of income. I have watched him harass employees in company wide meetings for not hitting targets (new employees too!) and he does not support the growth of his team like he says he does. He is against change and flexibility. Currently still markets positions as having monthly catered breakfast and lunches (haven't happened for over a year and a bit). They start you off at a completely unlivable wage ($35,000 per year) - rough take home after paying rent on your base is 10K. Say they are more focused on results than KPIs but if you're not making 25+ calls a day, you're not doing your job according to the CEO. CEO expects you to work like a dog, has multiple times told us to work extra hours and sees going home on time as someone that isn't committed to their career. The only real perk is the beer keg, which used to be open everyday after 4 pm, now only open after 4 pm on Friday and they remove the handle during the week because apparently we are children. Rarely hear about celebrating employees for their hard work, rather he tells you to work harder day in and day out if you want to see the commission he hasn't been able to pay you yet. Complaints were submitted to HR about bullying and harassment by another employee and nothing was done, HR is a joke at this company. The current HR does not have HR training and would highly benefit from the guidance of an actual HR professional before they get themselves into a legal issue, I have heard multiple instances where the HR has made illegal statements to employees and ex employees. Senior Management are yuppie puppy dogs that go along with anything that the CEO says, they are too scared to challenge him even though they are supposed to be sticking up for their team. Their practices are backwards and so money driven even though they state their goal is to help people with their upward mobility, if targets aren't hit, the CEO takes it out on employees instead of assessing what tools or training could be introduced to help people succeed. No one offered me information on how I could improve or grow my career, what I could work on, etc., even though I asked countless times.

Unfortunately, I cannot recommend working for Impact Recruitment because it is in dire straits, with plummeting revenues, past and present payroll difficulties, and an exodus of employees in both the performance team and administration, leaving even the CEO, visibly defeated. A large portion of the headcount at Impact Recruitment holds titles such as "Manager," "Director," and "VP," causing a management-heavy environment without a quality leadership structure. The extreme headcount reduction has only increased the disparity between the producers and "leadership." My perception is that these hollow job titles may have been used as an incentive to retain certain staff. In my opinion, certain leadership strategies have been detrimental to the company. A specific unorthodox approach was the back-to-the-office mandate when sales figures flatlined. This mandate occurred multiple times and was generally directed at the teams that did not meet management's expectations. This felt like a punishment, especially because I believed many of the teams were set up for failure. It has shown time and time again that working from the office has not demonstrated statistical significance in improving revenues. Additionally, the steady reduction in office perks such as beverages, catered meals, and staff parties has further dampened morale and company culture. This has left me feeling like the company is in a tailspin. 2023 proved tumultuous for the company as financial constraints led to a nearly five-month-long halt in sales commissions. To our horror, we learned that we would not be properly compensated when we checked our bank accounts on the morning of the regular pay schedule. The way in which this infamous debacle was handled shattered my sense of job security and eroded the sliver of trust I had left in the company. Senior management also appeared to be blindsided by this fiasco and was left to clean up the mess (staff were incredibly disappointed that senior management were not consulted with prior). In my opinion, the ongoing decline in company revenue coupled with poor communication between leadership personnel suggests difficulties may still persist. Notably, its Human Resource personnel and their non-existent HR credentials left me with no confidence in the company’s practices and in the individual. Some employees have experienced firsthand the company's refusal to abide by employment laws and its company’s legally binding employment contract. This shattered completely my expectations of this role and their integrity. Amidst an astonishing drop in morale and job satisfaction, I feel that the presence of an in-office HR professional with HR credentials is indispensable. Keeping this role as is ranks very high on my list as one of the more questionable leadership strategies. Unfortunately, I have observed a continued decline with no course of action outlined to correct the trajectory of the organization, job security, employee morale, and company ethics. In my opinion, until the company starts addressing employee morale head-on, coupled with the economic recession, it is difficult for me to see a future where Impact Recruitment is still operating. This is evident by the number of impactful (no pun intended) resignations each month with no end in sight.