Does Inchcape pay their employees well?

According to anonymously submitted Glassdoor reviews, Inchcape employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Inchcape. This rating has been stable over the past 12 months.

How satisfied are employees working at Inchcape?

62% of Inchcape employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Inchcape 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Inchcape?

Sales Executive (66) , Sales (16) , Manager (13) , Sales Manager (13) , Business Manager (11) , Head of Business (7) , Customer Service (6) , Sales Administrator (6) , Vehicle Technician (6) , Business Analyst (5) , Customer Service Advisor (5) , Finance (5) , Financial Analyst (5) , General Manager (5) , Retail Manager (5)

What are the pros of working at Inchcape according to real employee reviews?

"Great people and want to be doing the right things" ((in 25 reviews)); "good benefits and great work" ((in 20 reviews)); "Great team and holiday pay" ((in 19 reviews)); "Good colleagues within Finance department." ((in 17 reviews)); "Work environments are good." ((in 7 reviews))

What are the cons of working at Inchcape according to real employee reviews?

"Poor management and not very supportive" ((in 34 reviews)); "Long hours and not good for families" ((in 19 reviews)); "Managers have huge gaps in capability when it comes to completing dismissal meetings" ((in 12 reviews)); "No training is given for new starters until you have been there at least 6 months due to the high turnover." ((in 10 reviews)); "Awful culture" ((in 10 reviews))

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Inchcape

Acquired by Group 1 Automotive

Inchcape Reviews

3.4

62% would recommend to a friend

(498 total reviews)

Duncan Tait

80% approve of CEO

54% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.4

Compensation and benefits

3.3

Culture and values

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Inchcape has an employee rating of 3.4 out of 5 stars, based on 498 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Inchcape employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

498 reviews

1.0

3 Nov 2019

The business has lost its way. Evident in exceptionally high staff attrition and poor customer retention.

Manager- sydney

Recommend

CEO approval

Business outlook

Pros

Used to be a business that developed its staff. As such, staff were motivated and gave their all. It would not be uncommon for many staff (at varying levels) to work 60+ hour weeks (without overtime). Senior management started to cut corners which resulted in reduced sales and high staff attrition. A real shame because it used to be an amazing place to work.

Cons

As mentioned, senior managers cut corners in order to meet their targets. Aust. Business was encouraged to work against parent company (UK) requirements.Headcount reduced as much as 40% in some departments with an expectation for the same level of service. This led to staff burnout. Both long serving staff and customers were not looked after. Many promises were made for salary increases and development. Did not ever eventuate. HR is unethical and acts inappropriately when multiple team members highlight concerns.

Inchcape Response

Thank you for providing your honest review, this is of importance to us here at Head Office.

1.0

22 Nov 2018

Poor Business Strategy, Culture and Systems

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Global Organisation with potential for transfer / travel Pockets of intelligent, hard working staff Good motor vehicle benefits

Cons

Lack of clear strategic planning - reactionary Poor vision and direction Poor organisational culture Lack of management accountability Limited, basic and outdated systems and processes Huge staff turnover Low employee morale Limited appetite for change

1.0

4 Oct 2019

If you have no ethics you will be fine

Be concerned

Recommend

CEO approval

Business outlook

Pros

None - while career development in the business is available you would be mad to take it with no talent in the business to learn from

Cons

Culture is unimaginable. There are no ethics and employees do not matter. EG. Some employees haven't been paid super correctly and none follows up - management knowingly take this as a win. Every day working there is a moral dilemma with such blatant disregard to laws and employees.

Inchcape Response

We do take your low rating and feedback very seriously, this is of concern to us, please be rest assured this is noted and recorded here at Inchcape Plc Head Office, thanks again.

Viewing 1 - 3 of 498 Reviews

Jobs at Inchcape

Customer Experience Specialist Trainee

Operations Supervisor

Apprentice Technician Expression of Interest - Victoria