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Independence Australia

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Independence Australia Reviews

2.9

34% would recommend to a friend

(28 total reviews)

32% positive business outlook

Independence Australia has an employee rating of 2.9 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Independence Australia employee rating is 22% below average for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

28 reviews
2.0
2 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The company provides a friendly and less stressful work environment, making it an ideal place to start your career and learn essential skills. The supportive team emphasizes work-life balance, and management is approachable, fostering open communication and a positive atmosphere. With a manageable workload and plenty of flexibility, employees can complete tasks without feeling overwhelmed. Colleagues are cooperative, and collaboration is seamless. Overall, it’s a fantastic workplace for anyone seeking a relaxed yet productive environment where you can thrive without the stress of high-pressure companies while gaining valuable experience for your future career.

Cons

While the company offers a supportive and friendly work environment, the salary is below market standards, and there are no bonuses or increments for high-performing employees. This lack of recognition discourages those who put in extra effort, leading most top performers to leave after 1-2 years. It’s a great place to start your career, providing valuable experience and growth opportunities, but it isn’t suitable for those seeking monetary rewards based on performance. Ultimately, it’s a solid option for career starters looking for a relaxed environment, but it falls short for long-term growth incentives.

1.0
22 May 2018
Recommend
CEO approval
Business outlook

Pros

Calls themselves are less stressful than in other places. Nature of calls (Taking orders for continence/wound care goods) at least provides some kind of direct help to customers.

Cons

Small call centre team, insufficient to deal with volume of calls. Queues regularly stuck at 40+, difficult to manage when many calls are complex and can take several minutes to resolve. Management refuse to address the issue, instead putting unrealistic expectations on staff. Very inconsistent as to when KPIs are enforced. Will pressure individuals to meet a 90 call p/d KPI instead of taking a wider view of the centre's efficiency. Management also rosters in mandatory overtime on a regular basis - training is kept short as possible and pushed to non-working hours because of low staff on floor. Long queues also disadvantage customers, who are often waiting up to an hour to be served.

4.0
26 May 2025

Company with cause

Recommend
CEO approval
Business outlook

Pros

Good people. Working to help orhers

Cons

Management at time were practicing unfair internal hiring and when confronted denying

Viewing 1 - 3 of 28 Reviews

Glassdoor has 30 Independence Australia reviews submitted anonymously by Independence Australia employees. Read employee reviews and ratings on Glassdoor to decide if Independence Australia is right for you.