Inland Business Systems Reviews

Long hours. Usually understaffed. Hot

Global supply chain issues have been brutal, taking as long as 8-9 months to get equipment installed but we were never told it would take this long, so most of us have become untrustworthy to our customers because we were told "coming in a month or two" for months, it made us liars to our customers, really bad for morale. A couple of years ago Xerox decided to outsource their billing and supplies call center, and it's caused a lot of headaches for the Salespeople to have to resolve, we spend a lot of time dealign with other departments problems. Admin support for order processing was taken away, so now all Account Executives must process their own orders in multiple very complicated systems that are difficult to access, and then orders seem to evaporate into the cloud and there's no transparency on order status - it's so much work now to submit an order, takes hours and then constant pushing to try to get your job installed. Feels like we're running on a shoestring budget with no enough support in any area. feels like this industry is heading in the wrong direction.