Inland Revenue Reviews

-Very limited opportunities for self development and career progression. - Can be stressful. - When I first started working here, a comprehensive training package covering all tax types was offered over a period of 12 or so weeks in a classroom environment. This has been stripped back to the bare minimum and staff are only trained on one aspect of tax at a time (more often than not using self paced online training modules) and put on phones to service customers in between. -Limited support available for new staff in their roles, sink or swim. - Customers can sometimes be abusive and public perception of the organisation can be negative. - Inconsistent leadership. You may have a team leader who is wonderfully supportive, caring, trusting, impliments open two way communication effectively, and encourages you to learn and grow as best you can within the organisation .... or, you may end up with a leader who micromanages, creates a low trust environment, displays favoritism, is out of touch, and hinders your professional development rather than nurture it. It's really luck of the draw. -Policies surrounding wellness in the workplace I.e. mental health, tend to be a tick box exercise and more often than not, lip service. - Senior management seem to close ranks and protect people leaders when faced with staff complaints regarding poor conduct or workplace bullying. Little in the way of accountability and conducive to a toxic workplace culture/environment. - Your direct people leader has heavy control over growth opportunities and accessing contractual benefits (as most come down to manager discretion) if you don't have the best relationship with your reporting manager, this could potentially be detrimental to your employment experience within this organisation.

Really different depending on the manager you get. I've had some amazing TLs and some horrible ones. The shame is, the horrible ones stick around, even if you go through 3 different restructures.