Instep UK Reviews

2.8

51% would recommend to a friend

(27 total reviews)

Al Bird

Not enough data to show CEO approval

49% positive business outlook

Instep UK has an employee rating of 2.8 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Instep UK employee rating is 25% below average for employers within the Education industry (3.7 stars).

Reviews by job title

27 reviews
1.0
6 May 2020

Avoid this employer

Recommend
CEO approval
Business outlook

Pros

There are some great work colleagues

Cons

New to the apprenticeship sector and far too many changes over a short period of time Micro-managed to within an inch of your life Caseloads which are unmanageable Unrealistic KPIs due to size of caseloads Lack of transparency, communication and direction SMT is now friends of friends ideas which almost seem dreamt up over a pint or two, and driven simply by data not best interest of learners High volume of turnover of staff speaks volumes Constant cancellation of 121s so grievences can not be aired A backward approach to company restructure meaning less support for tutors in all areas yet an increase in workload and caseload Promise of progression for tutors and increase in salary which are then not given but instead replace with write me a job proposal.

5.0
1 June 2024

An exciting, caring and passionate place to work!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked at Instep for nearly 12 months and can genuinely say that the company culture is one of passion, care, openness, and dedication. Everyone I worked alongside, from peers to learners and clients, exemplified these values, truly wanting success for each other. This type of culture is genuinely rare and refreshing! Working in an SME that is growing, I admired and learnt a lot about the need to make quick and sometimes bold decisions due to the pressures of being a small business with aspirations to grow and scale. The Senior Leadership Team (SLT) consistently demonstrated transparency about the business's challenges and made swift decisions when necessary to protect and grow the company. While some decisions may not always be palatable, they are often necessary, and the SLT's openness about these matters was commendable. Of course, when these types decisions are made every business (including Instep) can do these better and continue to learn from these. The team is very open about their growing pains, which are inevitable as they grow and scale. Importantly, they do try to listen to these concerns and respond. While this might not be perfect every time, their genuine effort to listen and respond creatively is evident. As a small business, they have to be creative in how they address issues. Having worked in several businesses, it was refreshing to see an organisation behave so agilely. Instep's ability to adapt and respond to changing circumstances quickly is a testament to their commitment to growth and success. Overall, my time at Instep was marked by a supportive and dynamic environment. I would definitely recommend Instep as a great place to work where you get a lot of autonomy, are surrounded by fantastic people, and are part of a business that is ambitious and on an exciting journey!

Cons

In every small business that has aspirations to rapidly scale and grow there are going to be growing pains. In the short-term these need to be addressed creatively but as the business grows there will be more investment and opportunities. I think it is important to understand this, and Instep is on a journey (an exciting one).

avatar
Instep UK Response
2y
Ah, love this! Thanks so much for sharing your experience and I'm really happy this was your experience. Glad our passion, care, openness and dedication came through - I'd like to think they reflect our team too (and are beautifully in-line with our newly proposed values!). I think we're on an exciting journey too (which, to your point, won't always be easy or without challenge), but hopefully a rewarding one, and with a great bunch of people. All the very best! Amy
1.0
22 Jan 2024

Worst place of work I have experienced in my career

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing positive to say about the company. Toxic culture. Late night emails from leadership with the expectation to be on top of items within. Please think twice before joining.

Cons

Absolutely atrocious place to work. Terrible leadership with extremely short sighted decisions being made. This ship is sinking.

avatar
Instep UK Response
2y
Thank you so much for taking the time to share your feedback. And I'm really sorry that your experience at Instep wasn't a positive one - a toxic culture definitely isn't what we're striving for. You're definitely right in that some (not all!) of the team work late - we're trying to create a really flexible working environment where people can do what's right for them. Several of the team (me included!) have young children, so we need a bit more flex during standard working hours sometimes and then happily catch-up later as that suits us better. We definitely don't expect responses from people out of hours though - so thank you, we'll make that clearer so that others don't feel under pressure as that's definitely not our intention. I'd welcome the chance to hear more about your feedback on our decision-making? More detail would be really helpful. Please drop me an email at acrawford@instepuk.com if you're happy to talk, Amy
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Glassdoor has 28 Instep UK reviews submitted anonymously by Instep UK employees. Read employee reviews and ratings on Glassdoor to decide if Instep UK is right for you.