Integrated Deicing Services Reviews

Communication is their #1 problem. Examples: 1. First day of classroom training, instructor conducted training from 8am-2pm, providing nothing more than 10 minute breaks throughout the day. I assumed prior to this class that there would be a lunch break. Not so much. - 2. The second day of classroom training the parking lot was closed off for employee use only (those with badges), so I had to beg for permission to park there. I was later told, "oh yeah, there is a memo about the parking procedures." As a new employee, I didn't 'get the memo!’ Instead, you are required to park in a remote, gravel parking lot and wait for someone to pick you up. 3. The second day of classroom training I noticed another employee signing a sign-in sheet that didn't look like the normal sign-in sheet they use. I asked about this and was told, "that's how you get paid!" I shouldn't have found this out via noticing someone else sign it. I was not the only person in my group who was unaware of the time sheets. To make matters worse, this same time sheet was kept in the office after training shifted to another location, requiring employees to be bused to the office to sign in prior to being trained, then bused back to the office at the end of the day to sign out. It wasn't until several training sessions later that they figured out it would be more efficient to keep the time sheets at the actual training location, rather than the main office. 4. Scheduling for practical training was consistently performed haphazardly. First, I get a call asking me to come in for two days, then during the second day of training another person asks us to come in the following day, making it a third day of training. Not everyone was able to make this training due to such late notice. There should have been a solid plan the week prior, enabling new employees to schedule their week around other commitments. Finally (I thought), having completed four days of hands-on training, we were told our formal training was complete and to stand by for a call to get to actually work. 5. Scheduling shifts: I heard that there was an app to download to schedule shifts, but my fellow new employees were never formally notified of this, nor trained on how to download/use the app. Upon logging into the app, work schedules to choose from were not available. Meanwhile, I was called to work the next morning at 4am. I said I was not able to, but was available at the end of the week. I was told I would be contacted at the end of the week to schedule for the following week. This never happened. Two days later I got a call from a different person to come in for MORE classroom training that same week. Upon arrival for classroom training, I was informed that I needed to sign up for additional equipment training (Vestergard) as well, but for the following week. At this point I was concerned about my actual work schedule (since it didn't exist yet), so after I asked when I could start scheduling for my preferred 7am-3pm shift, then was told, “yesterday they announced that all new employees would be required to work the 4am-12pm shift.” To confirm this, I asked yet another IDS trainer in the room if that was true, and he said, “we won’t have a 7am shift, but rather a 4am and a 6am shift, but not to worry about 4am since we have other people.” Why the conflicting info? I asked when the schedule will be posted on the app, but the person seemed doubtful that the app would be used right away. I told them that for this part-time job, I was not able to work with only a one-day notice (via telephone), which was the current practice. 6. Bathroom facilities: noticing there are no porta-potties or bathrooms near the operations area, I asked about bathroom breaks. One IDS trainer said, and in the presence of new female employees, "you go behind the truck." Later, the supervisor said they'll be gaps between aircraft departures that will provide the opportunity to use a restroom. Great answer! 7. Lunch breaks- understandably, the schedule works around aircraft departures and does not accommodate a set time to eat lunch, nor any other sources of food besides a vending machine. The clear consensus is that you MUST bring your lunch and eat it while working. Bottom line, this seems like a good company to work for once you are trained and there is a dependable work schedule, but communication to new employees is an absolute mess. Every time I received information or instructions from an instructor, trainer or supervisor, it would contradict what another employee would tell me later. There was no consistency, and it left you doubting everything you were told (concerning parking, lunch, schedules, bathroom breaks, etc). In fairness, I felt like the actual equipment instruction was excellent...but that's it.