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      Intercom

      Engaged employer

      Intercom Reviews

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      3.9

      78% would recommend to a friend

      (471 total reviews)
      avatar

      Eoghan McCabe

      68% approve of CEO

      88% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      4.0

      Career opportunities

      3.7

      Culture and values

      3.7

      Work/Life balance

      3.7

      Senior management

      3.5

      Diversity and inclusion

      Intercom has an employee rating of 3.9 out of 5 stars, based on 471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      471 reviews
      2.0
      27 July 2021

      Not at all what it's cracked up to be

      Inbound sdr (sales development representative )
      Recommend
      CEO approval
      Business outlook

      Pros

      Connecting with global team members is a strong benefit especially when you're able to meet them in person through onboarding and sales kickoffs.

      Cons

      Management contradicts themselves with communication to the wider teams. They also take how well you sell your skills as the most important factor rather than performance. Actions do not speak louder than words in this company. You can also forget about progression if you don't agree with your manager on most things.

      4.0
      28 July 2025

      Engineer

      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company to work for Awesome team and manager Free lunch

      Cons

      changes in WFH policies so now its 3 days a week in office

      5.0
      2 Apr 2024

      Culture, Product, People ✅

      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - The product continuously evolves to stay ahead of the curve and is always exciting to work with. - Great people and leaders are at the heart of the Customer Support team. Everyone fosters a culture of positivity, care, growth, and customer focus. - Leaders in Customer Support are supportive and truly value your success. - The Sydney team is full of great individuals who help create a vibrant and positive workplace culture. - Leaders care and encourage maintaining a positive work-life balance - Great collaboration between Product and Support who encourage innovation and creativity, giving everyone a voice to suggest and implement new ideas. - This company is full of positive change and there’s plenty to be excited about going forward!

      Cons

      - With the team expanding, office space limitations can happen however, flexible WFH schedules helps alleviate this challenge. - Remote offices are naturally prone to delays in communication with global teams, which can impact collaboration

      Viewing 1 - 3 of 471 Reviews
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      ReviewsIntercom reviews

      Glassdoor has 494 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.