Isentia Reviews

3.2

35% would recommend to a friend

(361 total reviews)

Ed Harrison

48% approve of CEO

33% positive business outlook

Isentia has an employee rating of 3.2 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Isentia employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

361 reviews
1.0
29 Oct 2018
Recommend
CEO approval
Business outlook

Pros

location is nice and easy

Cons

In summary, if you're a developer please consider your options. Non emotively here are the facts: • there is no Dev Ops team. I don't know what happened but this is a publicly listed technology company with no dev ops team. • 90% of the team has left to be replaced with contractors because they cannot retain staff • they still practice waterfall. There is a business owner who talks to the product owner who talks to the business analyst and designer who emails you designs that cannot work • they have lost their CEO, and CIO. The chief engineer is a developer backfilling the role. • their share price is now down to 30cents • they charge $56k for an email alert, the same as a google alert • The systems fail weekly. • You copy paste a jwt token into your cookies to develop • It took 3 weeks • there is no documentation, nor standards, nor comments and anyone who knew how to build it left to go to a bank • the pay is 75% of the banks annual salary • there is no culture. They lock the doors at 6pm every night. There are no beers on a Friday everybody goes home. My story: I loved the sound of iSentia when I first started. As a developer working with media and machine learning to drive insights for a diverse range of customers and heads of state. I couldnt wait to start! Unfortunately - this was a lie the interviewer told me because they were desperate for employees. The very first thing that happened when I started - my boss quit. Then the project lead's first words to me verbatim were "we'll see if your here in a week" The next week because two people had quit, although i was a contractor , I ended up interviewing the next batch of contractors. No joke. There is no leadership, no vision, no passion, no flexibility, no dev ops, no help, no one cares about anything because no ones running the place. No one cares what stak you use because no one checks it. No one can make a decision and people email you sitting beside you. It is super political because chaos is a ladder. True story - we setup a project and there was no dev ops so we couldnt deploy to the dev and uat environment for 4 weeks. I had no permissions to deploy anything so i escalated and asked everyone included the chief of engineering and nobody knew who to ask to get permissions. Wow... It is so beyond help I can't over exaggerate it, like I almost want you to come to check it out haha

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Isentia Response
7y
Thank you for your feedback and appreciate the time taken. Its unfortunate your experience at Isentia was poor. We have however, since your review and time at Isentia, hired new executive team members including a new CTO and CPO. The new leadership team has develop and is executing a strategic plan to address these types of issues and continue to build great products. Regards,
1.0
3 July 2019

I gave it one star because zero wasn't an option

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When you hand in your notice you'll feel a high like no other.

Cons

This is without a doubt, the absolute worst place I have ever worked. To be fair it started off pretty good. I was excited about this job that I was sold. But within a few months all those that had had a part in my hiring process had quit. Red flag 1. Soon, I learned that hard work is appreciated, but it means nothing unless you sit neatly within a group of select middle management people. Those in ANZ might have an idea of which office I'm now referring to, as the cool gang in one large Australian southern city is pretty infamous. I experienced the worst 'manager' of my life in this role, where their immaturity and plain disgusting behaviour at times made me absolutely hate going to work. And whilst I respect not everyone loves their boss, you should feel comfortable speaking to another manager when yours severely oversteps the line. I was terrified to do this, as I knew I would be spoken about unprofessionally behind their closed glass office doors with other members of the club just as horrible as each other. Isentia isn't about creating an inclusive and motivating culture. It's about sales. It's about overselling a mediocre product and screaming 'BUT IT'S OUR PEOPLE THAT MAKE THE DIFFERENCE'. It would be great concept, Isentia, if only your people (cough* leaders) were of decent character. Your good people you have either made redundant, or they left dejectedly, realising it was all just a huge waste of their energy and skills.

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Isentia Response
6y
I appreciate your candid feedback and from your description it sounds like a very poor experience particularly towards the end of your 3 years. We are disappointed that your experience with your manager and Isentia was not an overall positive one. I hope that you raised these issues with HR to assist and support you as we do not wish for any of our team members not to be heard or not have an avenue to raise issues. In light of your departure, we wish you well in your next opportunity. Regards,
2.0
29 Dec 2016

Apply somewhere else

Recommend
CEO approval
Business outlook

Pros

I can't think of one. Since I have to write 20-word minimum, I'll just keep typing until it reaches 20 words.

Cons

/ Low pay / Toxic environment - director doesn't direct, manager doesn't manage. Yell at a staff member in front of others instead of directing them properly. Tell you to lie to clients, just create another issue instead of solving them / All they care about is their shareholders - since they became a public company, all they do is make sure they look good in the book and don't care about their employees / Too many IT issues - for an "intelligence" company, technical issue happens almost on a daily basis / All talk - promise to make things better, nothing happens / Outsourcing fails - tells you this will make things better. Make things worse and harder for team / Rebranding fails - from Media Monitors to Sentia Media to iSentia and now Isentia. Make up your mind please, it's ridiculously unecessary. I can write a book about Isentia's cons. But the above should be enough.

Viewing 1 - 3 of 361 Reviews

Glassdoor has 397 Isentia reviews submitted anonymously by Isentia employees. Read employee reviews and ratings on Glassdoor to decide if Isentia is right for you.