Jardox Reviews

- Role advertised as 'Head of' but treated as a basic support function, with no real ownership or authority to drive improvement. - Seniority existed in title only, with expertise and experience discounted as 'emotional, not factual, and not valuable'. One term used 'Experience does not cut the mustard' - then why hire such experience. - Leadership (particularly COO level) resistant to change and modern practices, to the detriment of the wider business. -No appetite to address risk or invest appropriately. IT is viewed purely as a cost rather than a business enabler, preventing significant growth. - Poor communication from senior leadership, often indirect or inconsistent. - Preference for verbal discussions over any written communication, with accountability issues when outcomes do not meet given instructions. - Strong focus on presence (“optics”) over outcomes. Physical visibility is prioritised over actual delivery and results. - HR function lacks independence and does not effectively challenge leadership decisions, contributing to an unhealthy working environment. - Expectations are unclear and applied inconsistently, making it difficult to operate effectively in a senior role. - Accountability is often misdirected, with outcomes attributed to individuals, despite decisions being driven at senior leadership level being the cause for failures. - Conversations with ELT are one-way only, often like talking to a brick wall.