This retailer is a mess and as a result is becoming an increasingly negative and unhealthy place to work. In the team I was in, it was badly managed as a result of the business’ difficulties. The workload was relentless with utter confusion on how to work within a very messy and complex set up with the two operating brands - John Lewis and Waitrose. Colleagues appear very serious and stressed on calls. The staff turnover seems to be high in head office with most new, talented employees (Partners) serving only a year. Long-serving Partners seem to battle on - I assume because the madness has become normal to them or perhaps through a fear of leaving or a desire to be potentially be paid off through redundancy.
Senior managers allowed a culture of bad behaviour to go unchallenged for too long making it a toxic workplace for too many.
It falls far below the expectations I had, and would expect, for an iconic British brand.
It’s with disappointment and sadness that I wouldn’t recommend John Lewis Partnership as a place to work.
