In the 8-9 offices Ive worked in, this was by FAR the worst and most toxic office environment I've ever worked in. Heres why ...
-Insufficient Training
I was trained for about a day and a half before I was put on the phones. Almost every attempt to seek out what I was needing to know or do was met with very passive aggressive managers who thought I should know already. This was the experience of other newbies as well.
-No breaks
The amount of work thats required for new people is FAR too much which lead to a few people who got hired after me, to quit within a few weeks. They give you a lunch break, but 5s-10s-or 15s midday are nonexistent and they require you to clock out for family calls or anything non work related.
-High Turnover
In the couple of months I worked there I saw about 5 office employees get fired or leave. some within a day of starting
-Passive aggressive senior staff
As I mentioned above, the people who've been there in the office for longer than a year speak very adversarially to the less seasoned staff. They wont hesitate to interrupt you mid-call to very loudly broadcast to you and the entire office the mistakes you make (despite the lack of any tangible training by the same people).
-Unclear Work Tasks
It seemed like every day they gave me a new task that "somebody was supposed to train me on" but never did. This is where a handful of people were let go. I was never told what specifically what I was needing to prioritize. And usually whatever task I didn't complete was the thing that got me in some form a trouble.
-No Cubicles (open office)
The office (at the time of this review) had no cubicles, so background noise was VERY bad and you ran the risk of being called out by everyone within ear shot. I cannot stress how unkind the staff is to making any sort of mistake. Its hard to hear customers and when transferring and its hard to get the attention of the other person in office (as no skype, IM was implemented. Email and yelling across the room was the main option for in office communication).
-Almost no escalation for upset customers
Typically in office settings, if a customer is upset they have the option to escalate to a manager. Here, the typical occurrence was either.
a. nobody was available
b. senior staff very verbally, begrudgingly took the call. And tried to discourage you from bothering them in the slightest.
c. "tell them i'm not here" from the office manager
Overall I wont even begin to talk about the way I personally was treated directly on a week to week basis because it may not happen to you. But the office simply likes SOME kind of people and doesn't like others. You will know quickly which side you are on.
Happy Job Hunting
