Judge.me Reviews

Thank you for your feedback! I'm sorry to hear that you have felt this way. We have always strived to be as open as we possibly can with our employees and contractors alike. We try to re-invest our profits back into the business by investing in our people. We value yours and the support team's efforts and dedication and this is why we have continually paid out bonuses to our support team. As a bootstrapped business, we have to ensure that the bonuses paid out are consistent with the business reality. We recognise that we have made changes to the bonus structure to find one that closely aligns with our performance in a meaningful way. Regardless, we have always ensured that our compensation is fair and well above the market reality. This is inclusive of any travel or local accommodation that may need to be made. We acknowledge that we could have done better to communicate these changes and why the need to do so. We are working with the teams to establish clearer expectations on deliverables and how we can reflect this better. We have also more recently invested in having a dedicated trainer to improve the onboarding and training experience for our agents. Customer relations are key and we appreciate all the dedication that you and the support team provide. We treat every complaint from our customers as well as employees and contractors seriously. I'm sorry to hear that you felt that you were not protected in your line of work. We genuinely care about every individual in our awesome team and would encourage you to reach out to us if you'd like to discuss your feedback further. We appreciate your time in sharing your feedback. We are working on how to make this a happier and engaged place for all our employees and contractors alike.

Thanks so much for your feedback, we really appreciate it. We're sorry to hear that your experience hasn't been as positive as it could be, and we're working to improve it as we go. It's true that the short-term decision has been to shift focus away from improving the product while we restructured our product and delivery function, to foster improved communication and collaboration. This has slowed us down temporarily, though we're now on the other side of that process and picking things back up. We've recently introduced training so that leaders are better able to offer support to their team members. We agree that communications related to mistakes, targets not being hit, or task assignment could be improved, and are hoping that improved resources and support for leaders will allow for improvements in these areas. Thank you again for your feedback, we're committed to making meaningful improvements and appreciate your help in identifying areas where we can do better.