Could be better (Updated Review)
Pros
- Most of the trainers/instructors you are paired with are really nice, relaxed and helpful - Good pay (£13.50+ hr) - Learn a whole new range of skills working with children (With different behaviours) - great experience to take with you.
Cons
In any organisation communication is key and even more so when in a safeguarding environment working with children. The director doesn't seem to know how to communicate professionally with her staff. Senior members of staff shrug this off by just saying it's "her personality", but it's not acceptable to adopt a rude and bullying behaviour just because you're having a bad day. UPDATE: After writing this review Rachel (Director) called me to give me five minutes of verbal abuse including her disapproval of my review. She claimed I had a 'personality disorder' and at the end of the call could only muster calling me a 'Hindrance'. She told me that it would be best to take down this review and she will call me back in an hour to discuss my employment." - I called her back to resign from my post with immediate effect. It is clearly a toxic working environment where things get done by intimidation and shouting. - If you have an emergency, you better be prepared to be told that you can't leave your session UPDATE: During the telephone call above, Rachel stated " It's not an emergency if it doesn't require an ambulance, and unless you are a paramedic in your spare time then there is no need for you to leave your post"... instead of supporting her staff in an uncertain time she was dictating what was and wasn't acceptable to her as a family emergency. I am sure, if the shoe was on the other foot, things would be different. - There is a lack of communication within the office, where staff in the field are getting yelled at by parents because the office staff have failed to update or inform the field staff about emails/ information sent previously by parents. UPDATE: The office staff do their best with the information that they are given, however more work should be done by the company's leadership, to ensure exactly what additional support is needed for a child with needs when parents report their child of having a medical illness (e.g., autism) -myself and two other instructors were verbally and physically attacked by a child due to not having the correct information available to be able to put the best measures in place - despite parents informing JJ that their child had an illness. When confronting Rachel with this, it is not her fault but our fault, the parent's fault or whoever else she can blame instead of taking responsibility for the weaknesses in her systems and policies.
