Pros
Free coffee. Occasional pizza party. Your co-workers are generally kind, but the growth is minimal beyond a VS3. Easy 8 to 5pm or 11 to 8pm. Full 1 hour lunch, but it's unpaid. So you can leave property to go out for lunch or stay and work half lunches for overtime.
Cons
The company prides itself on weeding out the 'bad' and uncovering 'the good' employees. And that's fine. But this call center job doesn't require ANYONE to have a college education. The CEO doesn't want her employees talking to each other, even to help each other. If she catches you talking, socially or otherwise, she'll make sure you're back in your desk before you can ever begin to apologize. The long hours of sitting and making repetitive calls mean that your back, shoulders, and neck ache. Invest in a chair cushion if you value your behind at all. Point contests mean a wild scramble for an extra $50 to $100 which pits all of the specialists against each other to get enough points for the week. Management frequently offers these as incentives and as rewards. The feeding frenzy is hellacious. After a 90 day probation period, a specialist can be promoted (for a whole quarter) to the next position (VS1), then in six months, (VS2) (for another quarter, of course). VS3 positions are supposed to happen after another 6 months to a year, but with the turnover so sigh, many specialists are promoted to the role long before they're ready. And Assistants Managers are chosen pretty much out of desperation as other assistants leave for better paying jobs.