Kaizen Reviews

3.9

66% would recommend to a friend

(26 total reviews)

Kristi Hoyle

100% approve of CEO

69% positive business outlook

Kaizen has an employee rating of 3.9 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaizen employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

26 reviews
1.0
5 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The high-pressure environment can build resilience and skills that are valuable in future roles, where your contributions are genuinely recognised and appreciated.

Cons

Despite a recent influx of suspiciously glowing four- and five-star reviews, Kaizen remains an agency where doing your best is rarely enough. Employees are frequently expected to work extensive overtime, often without compensation or time back, and many managers lack the experience or empathy needed to effectively lead their teams. While the company appears to be making efforts to move beyond its old reputation, it’s difficult to believe real progress is being made when the same individuals who enforce high-pressure management practices remain in senior positions. This is especially evident within the Digital PR Dept., where KPIs and PIPs are still used as tools of pressure rather than development. Time and again, I’m hearing about stress, tears, and burnout among junior team members — a clear sign that the underlying culture issues and toxic management tactics have yet to be addressed.

avatar
Kaizen Response
6mo
Thank you for sharing your feedback about your time at Kaizen. We're sorry to hear that you felt that doing your best was not enough and that you were expected to work extensive overtime without proper compensation or recognition. We take all feedback seriously and are committed to continually creating a positive and supportive work environment for all our employees. We acknowledge that we have had past resourcing issues, and we're constantly working to address these through resource planning and hiring strategies. We want to assure you that we're taking concrete steps to improve our management practices and to prioritise the well-being of our employees. This includes providing training and development opportunities for our managers to help them lead their teams effectively. As well as this we have policies in place such as our generous annual leave allowance to prevent burnout and promote work-life balance. We also work with Self Space to provide all employees with access to resources to support with their mental health. Regarding the Digital PR Dept, we're aware that the use of KPIs can be a source of pressure for some employees and we are in the process of rolling out a revised approach to ensure performance metrics are met with minimal stress to our team. We're committed to making progress and creating a better work environment for all our employees and thank you again for your feedback.
4.0
23 Oct 2025

Pretty good

Recommend
CEO approval
Business outlook

Pros

Their culture is really good with a big emphasis on work life balance, flexible working and a huge 30 days of annual leave plus random days off. Leadership and salaries were fair. Clear path of progression with regular reviews and clear advice on how to progress.

Cons

They could have a more solid approach to mental health, although they are good at work life balance the nature of the role was quite stressful at times and support would differ depending on the person you were managed by so they could have a better system to ensure more equal support regardless of manager.

5.0
2 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The team is super nice. Everyone is talented, friendly and hard working I feel trusted to take ownership of my work and have the freedom to try new ideas Leaders are approachable, open and transparent which makes the environment and culture positive Flexible working hours make it easier to maintain a healthy work-life balance There is a real buzz around the growth of the agency which makes it exciting to be part of Cool team events

Cons

I think it is normal when working with an agency, but things move quickly and it can feel intense at times if you are not used to a fast-paced environment. Though that means the days are never boring.

Viewing 1 - 3 of 26 Reviews

Glassdoor has 32 Kaizen reviews submitted anonymously by Kaizen employees. Read employee reviews and ratings on Glassdoor to decide if Kaizen is right for you.