KeyBank Customer Service Representative, Call Center reviews

2.0

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(1 total review)
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Chris Gorman

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Reviews by job title

1 review
2.0
7 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Friendly co-workers Medical plan benefits are good. Leaving work at the end of the day I learned how banks operate behind the scenes

Cons

Extremely abusive clients contact the customer service call center High turnover Difficult to get out of the call center and do other types of jobs within the bank if you don’t have a financial or IT related degree. No real support from many of the managers. They accuse you of things you didn’t do out of nowhere and write you up for every little thing Managers can be extremely rude and not understanding of family issues that come up Gossipy office environment

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