Company Vision and Future: The company vision is inspiring but they lack leadership. The long and short term strategic plan consistently changes impact all teams. Product: The abysmal customer retention rate is directly correlated to the product- its unstable and flawed. The product has improved significantly but the GTM team is expected to consistently overcompensate for the shortcomings of the product without the CEO/Co-founder taking responsibility. HR: The HR team is one that provides no confidentiality. Be careful how much and what you share if you want to be in good standing across key decision makers at Kiddom. If not, you will likely have multiple touch points with them that oftentimes become combative with HR crossing the lines of respect and employee confidentiality. DEI: Kiddom does not have DEI initiatives or statements because the talent team has expressed that their hiring process, employee retention and promotions are a clear testament to the DEI values of the company. Instead of promoting women or POC in the existing teams, they will outsource. This aligns to my “retention” section re: “Kiddom will be hiring more seasoned/ veteran team players to help scale the company”. Retention: There is a lack of transparency across the company with retention. During my time at Kiddom, there were 25+ employees who left the company. Whether they left because of personal reasons or laid off (some performance -based), leadership will be ambiguous about the reason and impact it has across cross-functional teams. Instead, they will construct a narrative like “Kiddom is experiencing the mass exodus in the workplace” or “Kiddom will be hiring more seasoned/ veteran team players to help scale the company”. Ultimately, this creates a lack of trust and leads to employee anxiety about their future at the company. In the last year alone, they had the Director of Partnerships, Customer Success and Sales resign. Additionally, they had 4+ team members across the GTM teams resign before their one year mark at Kiddom. Talent: People are painted a picture of a utopian Kiddom that gets people to sign an offer. Once they arrive, they are tasked with so many other work streams not shared in initial job description. This combined with the unstable product, lack of leadership and combative culture, among other aspects is a problem.
