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Kids Help Phone

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Kids Help Phone Reviews

3.5

60% would recommend to a friend

(100 total reviews)

53% positive business outlook

Kids Help Phone has an employee rating of 3.5 out of 5 stars, based on 100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kids Help Phone employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

100 reviews
2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

* The mission is meaningful and impactful, and the work itself can be deeply rewarding. * Colleagues at the frontline and middle-management levels are generally supportive, collaborative, and deeply committed to the youth being served. * There are strong opportunities for skill development, exposure to complex clinical and systems-level work, and professional growth. * The organization attracts talented, passionate people who care deeply about mental health and social impact.

Cons

* There is a growing disconnect between the organization’s stated values and its leadership practices. While collaboration and care are often emphasized in messaging, these values are not consistently reflected in decision-making or day-to-day operations. * Leadership culture has become increasingly corporate, hierarchical, and risk-averse, with limited transparency and accountability. * Change is constant and often implemented with urgency but without adequate planning, consultation, or resourcing, placing significant strain on frontline staff and managers responsible for implementation. * Workload expectations have increased over time without corresponding role clarity, compensation adjustments, or structural support. * Compensation and benefits lack transparency, particularly in comparison to executive compensation, which can feel demoralizing for staff asked to do more with fewer resources. * Work-life balance can be challenging, especially for frontline roles, contributing to burnout and attrition.

Viewing 1 - 3 of 100 Reviews

Glassdoor has 119 Kids Help Phone reviews submitted anonymously by Kids Help Phone employees. Read employee reviews and ratings on Glassdoor to decide if Kids Help Phone is right for you.