Kit and Ace Reviews | Glassdoor.com.au

Kit and Ace Reviews

Updated 10 April 2019
133 reviews

Filter

Filter


2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Paul Wilson
37 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "The team at kit and ace is very supportive of all team members" (in 9 reviews)

  • "Great people plan and development program" (in 9 reviews)

Cons
  • "When the first set of lay offs happened, the management team had to work every day, all day" (in 8 reviews)

  • "Shop Director was very select about her team; it seemed like if you followed her without question, you'd be taken care of otherwise not so much" (in 6 reviews)

More Pros and Cons

  1. "Good while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kit and Ace full-time

    Pros

    Was a great, innovative product. Worked with a fun team. Occasionally received free product. I also felt that everyone was there to really make a go of it with the exception of a couple bad eggs.

    Cons

    Being fired via Instagram.


  2. "Billion dollar business"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kit and Ace part-time (More than a year)

    Pros

    Generous staff discount on product and above parr hourly pay rate. Cool fit outs of shops and initially a very endearing business

    Cons

    -constant changes to processes
    -staff are expected to partake in so many cocurricular activities, often with no clear objectives. Ie events with no clear message.
    -broken promises in regards to career progression.
    -rapidly decreasing staff redundancy with no warning. Leaving many employees to feel that all their efforts in trying to create or work towards something were a waste of time, energy and passion and therefore redundant. Lacks integrity in regards to consistency and honouring promises.

    Advice to Management

    Honour promises and agreements made.
    Pay up expenses that staff are owed to be reimbursed.
    Consider the affect of their rapid and frequent 'restructures, we are people who have eaten slept and breathed Kit and Ace and have helped create the brand's (now disintegrating) culture and have been so passionate to fhe cause. Once again we are not just numbers, we are people with bills to pay, children to feed and all the while we are also trying to uphold some form of stability at home.
    Remember everytime there was an event, training night, mindfulness wil session we were giving up our personal time for the overarching goal of your "billion dollar business by 2020"

  3. Helpful (3)

    "Sinking ship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney
    Former Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The team I worked in was only 6 people, we were lucky as the entire team felt like family. Great discounts for full-time (60% off), flexible working hours and fun activations.

    Cons

    - Our Australian showroom was closed in one day after we found out on Instagram that morning!
    - This company preached so much about integrity and transparency and then has the decency to do this to their loyal staff - it blows my mind.
    - Has no direction with the product, target market, and locations.
    - Slowly implemented changes to become a clone of Lululemon. It was super obvious to staff and customers, it just wasn't working.
    - It's not surprising they went out of business in 3 countries, they amount of money they wasted on the most irrelevant things was crazy. The salaries were way too high for what staff were actually doing/responsible for, they implemented multiple shop-fit outs, replaced 60 stores worth of hangers and all the mannequins in the company. The old mannequins and hangers were thrown away! Most of the new hangers & mannequins stayed in the backroom in boxes because we didn't need them anyway.
    - Enforced programs like Landmark even if you had preexisting mental health conditions.
    - Created a cult-like culture and favouritised those that contributed.

    Advice to Management

    Don't fire your staff over Instagram. Practice what you preach and what goes around comes around.


  4. Helpful (5)

    "A Let Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kit and Ace full-time (Less than a year)

    Pros

    Really great people to work with, good opportunity to learn new skills, a lot of great events.

    Cons

    The management team is very young with little experience which definitely had a negative effect on the rest of the team. After months of being told that there would be career progression and acting in the role I was meant to progress to the company restructured. Kit and Ace talks a big talk about how they are people focused but it is just not there. Very excited to be on board with this brand but was very much let down.

    Advice to Management

    Please hire experienced management teams at the shop level who can lead your business to success. The product needs an upgrade as the pieces don't seem to hit the mark on a number of occasions. Follow through with your vision and reward employees based on merit. The biggest thing I would suggest is having upper level management speak to shop employees who can give you an actual picture of what the management team in their shop is actually accomplishing- you'd be surprised.


  5. "SST (Head Office)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Kit and Ace full-time (More than 3 years)

    Pros

    - ability to learn about many aspects of the business
    - close team (feels like a family)
    - new leadership and ownership
    - pivoting away from technical cashmere
    - new company and brand focus: Technical Apparel for the modern commuter

    Cons

    - people still associate our business to things that have happened in the past


  6. "Associate Professor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Professor in Guntur (India)
    Current Employee - Associate Professor in Guntur (India)
    Recommends
    Positive Outlook

    I have been working at Kit and Ace full-time (More than a year)

    Pros

    good environment and good faculty relations and healthy environment

    Cons

    long working hours for study hours and strict rules

    Advice to Management

    Reduce the working hours and increase the library hours


  7. Helpful (1)

    "Marketing Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kit and Ace full-time

    Pros

    Great people, great perks + free snacks

    Cons

    It was a roller coaster of bad decisions from up top

  8. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Seattle, WA (US)
    Former Employee - Sales Associate in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kit and Ace part-time (Less than a year)

    Pros

    The clothes, the people, and boss

    Cons

    It's super expensive, and nothing else

    Advice to Management

    none


  9. "Fast paced, fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at Kit and Ace full-time

    Pros

    Fast pace
    High growth
    Lots of learning
    Very action oriented
    Great people

    Cons

    Strategically unsound. Moved more quickly and didn't pick up as quickly as they liked. Obviously mass layoffs didn't help.


  10. Helpful (2)

    "Spinning out on this ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kit and Ace full-time (More than a year)

    Pros

    - Some amazing people working here
    - The product is great (+ discount)

    Cons

    - The amazing people actually never get to be amazing - next level micro management
    - Direction of the company changes on the regular
    - Seriously bad communication by management. Like, it’s almost funny but not really because people’s lives are impacted on the other end

    Advice to Management

    Admitting there is a problem is the first step