Koala (MA) Reviews

4.2

92% would recommend to a friend

(17 total reviews)

82% positive business outlook

Koala (MA) has an employee rating of 4.2 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Koala (MA) employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

17 reviews
4.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Fun workplace in a closed door pharmacy. There is 0 patient interaction. It’s a small team so you will work closely with everyone. It is a startup so there may be opportunities to grow and learn new roles. This is a pet pharmacy so you will constantly see fun pet names and may see photos of the pets. The actual work is relatively easy, especially compared to a retail or hospital setting. The team is good about celebrating small and big victories. Fellow employees are kind and helpful.

Cons

There are a lot of high expectations and the bar for success continuously gets higher. It can feel like at times there is a lack of communication on expectations and things can and likely will be added to your plate. There is very little to no wage increases unless you gain licensure. If you come in as certified your wage will likely stay stagnant. What you are hired at is likely what you will stay at. You may be trained for multiple positions or may stay solely in 1 position 99% of the time. One of the teams mottos is ‘one team one dream’ but celebrating everyone can sometimes lead to individuals not getting the recognition they deserve. Because this is a startup, things are constantly evolving sometimes without much discussion amongst the team which can add complexity and uncertainty amongst team members.

3.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Extremely focused on preserving and cultivating a good company culture (personality over experience). Decent benefits including flexible PTO. Remote, fast-growing team. Unique services that could pave the way for a successful trajectory.

Cons

Extremely ambitious goals that seem unattainable. Inexperienced management, unclear strategy, and processes that are both inefficient and inflexible. Lack of brand recognition with no inbound activity.

Viewing 1 - 3 of 17 Reviews

Glassdoor has 18 Koala (MA) reviews submitted anonymously by Koala (MA) employees. Read employee reviews and ratings on Glassdoor to decide if Koala (MA) is right for you.