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      Koalafi

      Engaged employer

      Koalafi Reviews

      4.2

      78% would recommend to a friend

      (209 total reviews)
      avatar

      Patrick Moore

      40% approve of CEO

      79% positive business outlook

      Koalafi has an employee rating of 4.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Koalafi employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      209 reviews
      5.0
      26 June 2026

      Great learning opportunities & mission; leadership transitions

      Senior director
      Recommend
      CEO approval
      Business outlook

      Pros

      Koalafi has been an incredible learning opportunity for me and I've been able to build expertise in a variety of areas while shaping strategic initiatives for the company. I consistently feel supported and coached (and pushed!) by my amazing leader. The team is highly motivated and full of smart people that are great to work with. Comp and benefits are very good. I feel motivated by the mission of the company to help folks get access to important things that they would otherwise not be able to afford, all while helping them rebuild/repair their credit.

      Cons

      We've had a lot of transition in the past ~year with a CEO departure, interim period, and bringing on a new CEO. That has at times made it harder to embrace our value of "focus on what's most important" as priorities shift. The work is still moving forward but it feels like there's opportunity for increased precision and efficiency.

      avatar
      Koalafi Response
      1d
      Thank you for sharing your experience! We're thrilled to hear you've found meaningful growth opportunities, supportive leadership, and a talented team at Koalafi. It's especially rewarding to know our mission continues to inspire your work. We also appreciate your thoughtful feedback on navigating change over the past year. We're committed to improving communication, maintaining focus as priorities evolve, and continuing to live our values of focusing on what matters most and moving fast together. Thank you for being part of the Koalafi team!
      3.0
      13 May 2026

      Friendly coworkers with low base pay concerns

      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly employees good commission structure

      Cons

      Low base pay for today’s market

      avatar
      Koalafi Response
      1mo
      Thank you for taking the time to share your feedback, and for the kind words about your colleagues and our commission structure. We care deeply about building a strong culture and creating an environment where sales associates can grow, perform at a high level, and be recognized for the impact they make. Our compensation philosophy reflects that approach, with a competitive base salary that we regularly benchmark against the market, along with an uncapped commission structure designed to reward performance and results.
      3.0
      28 Apr 2026

      Opportunities to Grow, but Inconsistent Workload and Support

      Merchant support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      • Opportunity to learn different departments • Incentives are motivating • Supportive coworkers

      Cons

      There appears to be favoritism within certain leadership groups, which creates a perception of unequal opportunities and workload distribution. Some employees are given more flexibility and off-phone time for complex tasks, while others are expected to manage multiple responsibilities simultaneously. Workload expectations are not always consistent, especially when managing more complex tasks and escalations. This can make it challenging to balance calls, chats, and additional responsibilities effectively. In escalation situations, agents are often expected to fully de-escalate calls, even when a caller requests to speak with a supervisor. While leadership support is available at times, it is not always consistent, which can make it challenging to resolve certain situations efficiently. At times, leadership can feel less approachable, which makes it harder for employees to raise concerns or seek support when needed, and may discourage some from speaking up.

      avatar
      Koalafi Response
      1mo
      Thank you for taking the time to share your feedback. We’re sorry to hear that your experience does not fully reflect the environment we strive to create. We hear your concerns around fairness, workload distribution, and consistency, and we take them seriously. Our goal is to ensure expectations are clear, work is distributed appropriately based on role and complexity, and that all team members have equitable access to opportunities and support. We recognize that when this is not experienced consistently, it can lead to frustration and perceptions of imbalance. These are areas we care deeply about, and we continue to evaluate how we structure work, support complex tasks and escalations, and ensure leaders are accessible and consistent in their approach. Creating an environment where associates feel supported, heard, and treated fairly is a priority for us. We will continue to actively seek feedback and use it to improve and address concerns like these. We appreciate you sharing your perspective. Chris C., COO
      Viewing 1 - 3 of 209 Reviews
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      ReviewsKoalafi reviews

      Glassdoor has 216 Koalafi reviews submitted anonymously by Koalafi employees. Read employee reviews and ratings on Glassdoor to decide if Koalafi is right for you.