L&Q Reviews

I found my working experience overall to be disappointing. While the organisation presents itself positively from the outside, the reality of working there was very different. Senior Management often appeared disconnected from the day-to-day challenges faced by employees and regularly made decisions without consulting the people most affected by them. Communication was inconsistent, expectations frequently changed without notice, and there was little transparency regarding important business decisions. Workloads were often unrealistic, and staffing levels did not adequately reflect the demands being placed on employees. This resulted in increased pressure, stress, and low morale across teams. Concerns raised by staff were frequently ignored or dismissed, creating a culture where employees felt undervalued and unsupported. Career progression opportunities were limited, and recognition for hard work was rare. High-performing employees often received additional responsibilities without meaningful support, development, or reward. Staff turnover was noticeably high, which further impacted team stability and workload distribution. For balance, this is now improving. The workplace culture felt reactive rather than proactive, with many problems being addressed only after they had become significant issues. There was a lack of accountability at senior levels, while frontline employees were often held responsible for circumstances beyond their control. A particularly concerning aspect of the culture was the apparent tendency to place significant weight on subjective interpretations rather than objectively establishing what had actually occurred. In some instances, perceptions appeared to carry more influence than evidence, creating a sense that decisions were not always based on a balanced assessment of the facts. This undermined confidence in management processes and contributed to a culture where employees felt their perspectives and evidence were not always given appropriate consideration.