Let's circle back.... this was not a Phenomenal company to work for
Pros
Overall, I truly enjoyed the work itself and the participants we served. The mission of helping elderly individuals remain safely living in the community is meaningful, and many of the frontline staff are incredibly dedicated to providing the best care possible with the resources they are given.
Cons
Unfortunately, the organizational culture makes it very difficult for good employees to stay long term. Upper management is extremely micromanaging and involved in nearly every detail, leaving little to no room for managers to actually lead their teams. Leadership inserts itself into situations that should be handled at the management level, which undermines staff and creates unnecessary inefficiencies. Communication expectations are also inconsistent. Emails from staff often go unanswered, yet leadership expects immediate responses when they reach out. The role is salaried, but employees are expected to rigidly adhere to an 8:00–4:30 schedule with little flexibility, even if you routinely stay late or work beyond normal hours. There is no trust in upper management due to their repeated poor decisions. Their leadership style significantly contributes to the culture within the organization however, they fail to make any meaningful actions to change this. One of the many ongoing frustrations was watching strong/hardworking employees run circles around others who consistently underperformed, yet were allowed to remain employed. Meanwhile, the employees doing the heavy lifting were expected to continue compensating for the gaps. Anyone who voluntarily leaves this company is a real loss to the organization. Many of those individuals are the ones who care deeply about the participants and are doing everything they can to provide excellent care despite limited resources. Technology is also severely outdated and inefficient, which creates unnecessary barriers to doing the job effectively. Additionally, they do not support professional growth and there is no incentive to remain loyal to the company. I no longer work for this organization, but the experience still stands out—especially now that I work for an employer with strong leadership and a supportive culture. The contrast is striking. Knowing that the leadership structure and culture appear largely unchanged is what ultimately compelled me to share this experience. The company continues to operate largely because of its long standing presence, NOT because it has evolved. Until upper management changes, the same policies and procedures will likely remain in place some of which, I might add, appear to date back to 2012.
