LaserAway Reviews

2.9

45% would recommend to a friend

(1,231 total reviews)
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Scott Heckmann

57% approve of CEO

49% positive business outlook

LaserAway has an employee rating of 2.9 out of 5 stars, based on 1,231 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LaserAway employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

1K reviews
2.0
26 Nov 2022
Recommend
CEO approval
Business outlook

Pros

If you are wanting to get in the door into aesthetics, this is a good place to start for some experience. Pay is decent, not enough to live super comfortable.

Cons

There’s a lot of cons. First and foremost, the issue between sales and medical is ridiculous. Sales tend to run the “clinic”. If nurses refuse to do a treatment (due to time restraints, contraindications, patient is late, patient has not shaved) sales will fight back and basically try to force the nurses to provide the treatments, if not, the issue will be escalated to the regional managers. Another huge one is double booking. They are over working the RNs with double bookings through out their day as well as long appointments back to back. Also, be prepared to do Laser hair reduction all day everyday. If your goal is to be an injector, you will not be happy here. No further education is provided. Trainings are horrible. After I left and joined an actual med spa as an injector where continuing education is provided and sufficient trainings are done, I’ve realized I’ve been under treating all of my patients. You will notice the patients never achieving their potential results and they will ask you and you are encouraged to sell them another expensive bundle. Also, no tips nor commission goes to the nurses. You are doing all the work, while sales sits in front and collects your commission and refuses your tips. They also increased the pay of sales while nurses are stuck without a pay increase. Also, insurance is pretty pricey, especially if you have a family.

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LaserAway Response
3y
Thanks for the review. Scheduling at LaserAway runs similar to other outpatient clinics; the medical staff treats patients while another department manages the schedule! This allows clinicians to focus their attention on the patient in front of them. We have some of the most comprehensive training in the aesthetics (which includes online, in person, and on-demand training) and are surprised to hear that you were dissatisfied with our program. We hope your current position is a better fit and wish you the best of luck in the future!
2.0
19 Apr 2024

Going Down Hill

Recommend
CEO approval
Business outlook

Pros

-60% discount -Can get some treatments for free -Good health insurance

Cons

I used to love this company when I started. It’s what got me out of bedside nursing and was great at first. About a year ago they brought in some investors and it’s been spiraling down hill ever since. So many changes have been made to benefit the company but to the detriment of the nurses. Nurses on all levels have been quitting, the company has recently lost multiple Nurse regional managers. Los Angeles lost all 3 of ours within a month. What changed? The schedules are now double/tripled booked so multiple people are expecting to be treated at the same time, they shortened the allotted time you are given to treat, The new manager has been bullying nurses that they should be able to just do what’s expected, which basically means rush a treatment and that is not safe, you are pressured into staying after your shift to treat patients who are waiting because of being double booked. As a nurse you generally have a sense of autonomy when working, however here there is none, you have zero control over your day which has been jam packed with patients. Every nurse I talk to is looking for a new job. These issues have been brought up recently during meetings and sadly it seems like upper management just doesn’t care. They have the mentality that this is what happening and leave if you don’t like it. - Pay raises are $1 a year

1.0
25 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Decent starting pay, but expect only a 1-3% raise each year.

Cons

No commission or extra income except for a corrupt "upsell" system that is loosely monitored and verified. NO SAFETY precautions for patients OR staff (triple and quadruple bookings are a regular thing). When questioned, my manager stated, "If you don't like it, then leave, because triple booking is here to stay." Clinicians have a requirement to be available 7 days a week to accommodate "business needs", so don't work here if you have a family or children (like me), or want work/life balance because it is simply non-existent. You accumulate 1 day of PTO/month, so you only get 1.5 weeks off per year. If you call off or leave early from a shift (sick, emergency, etc.), they will automatically apply your PTO to your timecard. They have many class action lawsuits against them from former employees for unsafe/unlawful working conditions, so do your own research on those.

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LaserAway Response
2y
We really value your feedback and we apologize that you're having difficult experience. We are navigating many company changes as we continue to grow. Please reach out to the HR team to further elaborate on your experience.
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Glassdoor has 1,252 LaserAway reviews submitted anonymously by LaserAway employees. Read employee reviews and ratings on Glassdoor to decide if LaserAway is right for you.