Remuneration did not reflect the workload and responsibilities, Heavy workload with limited support from management, Insufficient training and guidance when starting new tasks, Inconsistent and unclear communication from management, Frequent rotation across multiple clinic locations, despite initial indication of 2–3 sites, which created challenges in adapting to different processes and environments, Miscommunication regarding maternity leave entitlements — initially advised to simply notify my area manager so paperwork could be arranged, only to be informed one week before leave that I was not eligible for maternity leave payments, Staff were held accountable for errors that resulted from inadequate training or were outside their responsibility