LearnUpon Reviews

4.2

84% would recommend to a friend

(131 total reviews)
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Brendan Noud

90% approve of CEO

81% positive business outlook

LearnUpon has an employee rating of 4.2 out of 5 stars, based on 131 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The LearnUpon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

131 reviews
1.0
21 Nov 2024
Recommend
CEO approval
Business outlook

Pros

The job was somewhat autonomous

Cons

- Internal processes are awful. I had a ticket raised by a client go unresolved and untouched for almost 6 weeks. LearnUpon flaunts the not very original "Customer at the heart of everything we do" slogan. Not sure ignoring customer enquires aligns with that. - My ideas were undermined and it was said I seemed "triggered" when I sharing ideas. - My requests for help and assistance were weaponised against me instead of taken seriously. - A lot of middle management hires during my time at this company were undoubtably as a result of nepotism. - Overall, this was a company that did not stick to its values of leading by example. The bottom line is it was hostile, unsupportive and unresourceful. If you care about your development and mental health. I would not apply to work here.

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LearnUpon Response
1y
Hi there, Thank you for taking the time to share your feedback. Providing excellent service to our customers and a positive working environment for our team members are priorities for us. If you'd like to discuss your feedback in more detail, please reach out to peopleops@learnupon.com.
5.0
23 Mar 2018

Hands down the best company I have worked for

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Culture is everything at LearnUpon, everyone gets on well and we all have fun together. I’ve worked remotely for a number of years servicing clients away from our HQ in Dublin, however, whenever I’m on calls with various teams or whenever I visit, it feels like my second home. Everyone's efforts and contributions are noticed and highlighted frequently by management, either in quarterly company updates. In the times when it’s required the most, it’s refreshing to see a teams from all departments pull together in the way ours do. We're also encouraged to put up ideas forward of how to improve team, processes and the application itself.

Cons

Non spring to mind.

2.0
20 Mar 2023

Culture and hope is gone.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who work at LU are amazing. Empathetic, compassionate, caring.

Cons

- Zero diversity. Don't have these campaigns about diversity and then fail to hire anyone in those demographics. They created an office in Utah which doesn't help further this notion. - The fun culture that made us perform so well as a company is gone. It feels like the core of the CX team as a whole (Success, Support, Implementation) has been burned to the ground, and leadership is constantly trying to change things for the worse. If you have to change things that much, you're the problem. - Healthcare costs in the US have skyrocketed. The poor pay raises (1-2%) are negated by how insanely expensive it is for health insurance. Absolutely zero response from the people ops team on why the company continues to do nothing. - Sales team seems to be unfairly propped up and treated like royalty. The whole team gets flown to Dublin, doesn't perform well, and they do it again. Why not reward those who actually do well?! - They just had layoffs, and many of us were shocked at those who were let go...and those who weren't. It was not handled well. - Pay, especially in the US, is pretty far below the norm at other companies. I've begun looking for other jobs, as my patience is gone.

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LearnUpon Response
3y
Hi there, Thanks for taking the time to leave us a review. Our Talent Team aims to find the best Luppers possible who will work together in a friendly and supportive team, so we appreciate your callout on this. In terms of diversity, we aim to have an open and inclusive environment where all Luppers celebrate diversity. As a learning company, we have implemented a DEI program to allow us to share and learn from each other on key issues around diversity and inclusion and we strive to maintain an inclusive environment for all our Luppers. Unfortunately we were one of the many companies who had to implement redundancies earlier this year which were managed in the most sensitive way possible. Even though we had layoffs, we felt it was important to recognise employees this year with promos and salary increases. It was also important for us as a company to gather our Sales org and partner teams for our Sales Kick Off event to communicate LearnUpon’s commercial strategy for FY24. We also hosted a virtual event for our Engineering and Product teams to communicate LearnUpon’s product strategy for FY24, and our first LearnUpon Connect conference in New York to bring our Customers together with our CX team. We hear you on the current health benefits costs and a big focus of the People team is to reevaluate our alternatives. We understand the impact it has had this year, which is why we have also increased our contributions to help offset some of these costs. We're a company that believes in open and constructive feedback, so if you would like to discuss this further or have any other thoughts to share, please email us at peopleops@learnupon.com.
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Glassdoor has 132 LearnUpon reviews submitted anonymously by LearnUpon employees. Read employee reviews and ratings on Glassdoor to decide if LearnUpon is right for you.