Does Legal Ombudsman pay their employees well?

According to anonymously submitted Glassdoor reviews, Legal Ombudsman employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Legal Ombudsman. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Legal Ombudsman?

59% of Legal Ombudsman employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Legal Ombudsman 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Legal Ombudsman?

Investigator (69) , Team Leader (6) , Manager (4)

What are the pros of working at Legal Ombudsman according to real employee reviews?

"Colleagues friendly" ((in 8 reviews)); "Some flexible working but restricted." ((in 7 reviews)); "Genuinely nice people to work with." ((in 6 reviews)); "Pay and benefits are attractive" ((in 4 reviews)); "Modern technology; flexible working; friendly and expert people; decent salaries; good rewards scheme" ((in 4 reviews))

What are the cons of working at Legal Ombudsman according to real employee reviews?

"Micro management on a completely different unacceptable level." ((in 12 reviews)); "Change takes a while to implement (although the culture is changing)" ((in 6 reviews)); "Unrealistic targets which has seen an exodus of experienced staff." ((in 5 reviews)); "The training is poor and after 1 month, you are on the clock and I mean pushed to the limit." ((in 5 reviews)); "Micromanagement, contradictory feedback/training, heavy workload" ((in 4 reviews))

Legal Ombudsman Reviews

3.3

59% would recommend to a friend

(115 total reviews)

Paul McFadden

85% approve of CEO

62% positive business outlook

Legal Ombudsman has an employee rating of 3.3 out of 5 stars, based on 115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Legal Ombudsman employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

Reviews by job title

115 reviews

2.0

25 Apr 2026

Do you really want to be an investigator?

Investigator

Recommend

CEO approval

Business outlook

Pros

Genuinely nice people to work with. If you need help, there's always someone who will be of assistance. Easy going people. New CEO also seem to be bringing in positive changes to enhance productivity and staff welfare

Cons

Investigator role affects mental wellbeing. Very pressurised. If you seek happiness, avoid at all costs. A word is enough for the wise!

3.0

20 Apr 2026

High workload and targets

Investigator

Recommend

CEO approval

Business outlook

Pros

Flex time 80% WFH Good colleagues

Cons

High workload and Unattainable targets

3.0

19 Mar 2026

High workload

Investigator

Recommend

CEO approval

Business outlook

Pros

Time management flexibility Case Ownership

Cons

Poor higher management and low staff morale.

Viewing 1 - 3 of 115 Reviews

Legal Ombudsman

Legal Ombudsman Reviews

Company ratings over time

Reviews by job title

Do you really want to be an investigator?

High workload and targets

High workload

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