LegalEASE Reviews

Leads and management do not respect or trust their employees. They stay on you all day expecting you to reach numbers that are impossible due to the low rates they are trying to pay the attorneys that you have to contact. Pay was very low. I could go on and on about the negatives. Just happy to no longer be working there.

There were a few downsides of working at the company: - Certain employees were asked not to utilize PTO or vacation days because they wanted to make sure employees were there to accommodate business needs. -PTO was limited to 9 days and sick leave was limited to 3 days. -The company made promises to provide bonuses to employees then recanted their promise due to budget restrictions. -Employees aren’t allowed to be fully transparent with members about their legal benefits because the company usually sold products that they couldn’t guarantee/have. -There was little concern for employees mental health and I was told my management that my personal matters were an excuse as to why I was not performing up to standards. -There were constant changes in policy and procedures and employees were expected to adapt to constant changes immediately and if employees could not adapt to the constant changes, their competency was challenged. -HR would frequently schedule appointments, then either forget to show up for appointments or would be late to said appointments. -There were concerns of mismanaging company funds for personal use. - Employees would voice their concerns with managers about their management styles, then managers would target those employees with performance plans, write ups, or would comment to other employees and managers that the employee was difficult to work with. -Employees were frequently subjected to verbal abuse from members and harsh words from managers. When employees would voice their concerns with the heavy workload they received, certain managers would tell employees that they were not managing their time correctly and needed to work harder. -The CEO of the company has no sense of boundaries and would interrupt your work to focus on tasks he deemed more important instead of discussing it with you first. -The opportunity for growth was very small and managers would sometimes block employees opportunity to advance in the company because they personally did not like them. -The Quality Assurance manager hired in 2023 would often refuse to listen to their staff’s concerns and would ignore the visible cracks in policy and procedures, and would implement procedures that were not sustainable. -Employees of color were often given labels as “difficult to work with” and “aggressive” if they did not always agree with procedures or asked questions. -Employees were given the label of “not being a team player” if they did not always go above and beyond for members and other departments. For example, if team members did not frequently help when understaffed, they were critiqued for not putting their work aside to help other departments with their task, and if team members did drop everything to help other departments, they would be asked why didn’t they complete their assigned tasks as well. - Employees were often expected to do the jobs of other departments. For example, if you were in Customer Resolution, you were expected to start the claims process, reach out to attorneys to confirm they could assist members, provide member referrals, and update attorney profiles. Or if you were a provider specialist, you were tasked with matching cases, recruiting attorneys, getting information from the attorney to start the claims process.