Talented Team Held Back by Poor Leadership and Lack of Structure
Pros
- Competitive salary package. - Supportive, friendly, and collaborative teammates. - Team members are generally helpful and willing to support one another despite the challenges.
Cons
- Favouritism within management and leadership created unequal treatment across teams. - Leadership competency and decision-making often lacked clarity and strategic direction. - Absence of clear workflows and operational structure led to confusion and inefficiencies. - Poor project timeline management caused overlapping deliverables across teams, resulting in avoidable friction, burnout, and constant urgency. - Constructive feedback aimed at improving systems and processes was often met defensively rather than collaboratively. - Unprofessional communication styles, including the use of crass or rude language towards employees aiming to embarrass the employees. - Client expectations were sometimes overpromised without adequate internal capacity or planning. - Accountability during client-related mistakes was lacking, with communication at times becoming defensive or unclear instead of solution-focused.