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      Lemonaid Health

      Acquired by 23andMe

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      Lemonaid Health Reviews

      4.7

      93% would recommend to a friend

      (42 total reviews)
      avatar

      Paul Johnson

      96% approve of CEO

      85% positive business outlook

      Lemonaid Health has an employee rating of 4.7 out of 5 stars, based on 42 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Lemonaid Health employee rating is 37% above average for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      42 reviews
      5.0
      7 Apr 2021

      Changing the way healthcare is delivered with a focus on WOWing their patients

      Nurse practitioner
      Recommend
      CEO approval
      Business outlook

      Pros

      -Tech driven company and the tech ALWAYS delivers -Strategical attitude that allows the company to grow and adjust quickly to new situations -Leadership that listens to feedback from both the patients and employees -Consistent WOW experience for patients -Employee benefits are really good and they're always trying to improve them further -Leadership has worked hard to cultivate and improve team culture which has been very successful -Probably the best employer I've ever had

      Cons

      -Work/life balance in the final quarter of the year can be challenging - however the rest of the year the work/life balance is very reasonable -Remote working has its challenges with building strong working relationships (I don't feel this is an issue unique to this company)

      3.0
      1 Feb 2020

      Be Ready to be Pushed to your Limits

      Patient support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - My teammates were amazing to work with - The provider staff was always helpful - Working in patient support pushes you to learn how to handle high stress situations for future roles

      Cons

      - To sum it up everyone in patient support is put last. To anyone thinking about working here as a customer support rep be ready to be overworked and be ready to be talked down to by upset patients. The role itself is not complicated but the lack of support that the customer service team receives from management is laughable. Ideas are asked but not received (which is imperative for a start up) and the reason why patients are always angry or upset is an outcome of lesser minds deciding what changes should be made on the website/app that people access in order to use the Lemonaid Service. In other terms you as a patient support rep are there to guide irate, racist, misogynistic patients to use the services provided and *WOW them in order to keep them coming back so you can deal with them in two weeks with the same unresolved issue.

      3.0
      18 Nov 2019

      WOW Patients and investors first, employees second.

      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      - Awesome co workers, main reason why i come to work every day. - Good benefits which include health, dental, vision, PTO and the option to work from home. - Located right next to Embarcadero Bart station which is only a 5 minute walk.

      Cons

      - C-Suite wants to keep the team lean, which from a financial perspective makes sense. From an employee perspective not so much. Since we are expanding so fast and have a high volume of patients use our service every day, we cannot keep up with the demand, which leads to patients getting upset with us when we do not deliver within the general time frame which in turn effects us mentally, on top of being over worked with NO annual review so far which is promised in the contract and the main reason why is because "they are too focused on getting there next round of funding". There is also no opportunity for growth as promised when i had my interview here. So with all of these things combined together; no pay raise + being burned out + no growth opportunities + patients yelling at you all day, how are we supposed to WOW our investors/patients if we as employees are not WOW'ed by our employer? Literally when i come to work everyday, every body is just complaining about the volume and how we are not able to keep up with the demand, its really mentally draining. - Culture: There is no company culture. Everyone in the office just works there 8+ hours and goes home. There are no company wide events except for the annual Christmas party.

      avatar
      Lemonaid Health Response
      6y
      Thanks for sharing your feedback and thoughts. I’d encourage you to raise them in person with me too, so we can talk through your specific situation and work on solutions. You're right - we're a lean and fast growing company helping patients get affordable healthcare nationally and our workload continues to increase. No question. Consistent with the rest of our culture we try to be very transparent with our hiring plans and timelines - and if this is unclear, I encourage you to talk to your manager or myself for more details. As of November 24 2019, we’re looking to recruit 3 more people into our patient support team and more doctors and nurse practitioners to wow our patients. We’re proud of our high bar when recruiting talent and sometimes that means we recruit slower than we would like. I think it’s very important that we continue to maintain that high bar. Review process - we've made a commitment to our whole team that in early 2020 we'll implement a formal review process. There are examples of high performing colleagues who wow the rest of the team taking on new roles and growing professionally. Culture - we think about company culture in term of how we all act and the values we prioritize when at work. Indeed, we actively try to help everyone have a good work life balance by not requiring long hours and encouraging everyone to have time for life outside work. This is not the case with many companies growing as fast as we're growing. We'd definitely love you to share ideas about fun company-wide events or even help to plan some. We always need to balance the fact that our team is spread across nearly 10 states. Thanks again for sharing your thoughts. We really, really want Lemonaid to be a great place to work hard so please share your feedback in person as well. Paul
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      ReviewsLemonaid Health reviews

      Glassdoor has 44 Lemonaid Health reviews submitted anonymously by Lemonaid Health employees. Read employee reviews and ratings on Glassdoor to decide if Lemonaid Health is right for you.